Janet Anzastiga
Magna,UT
Summary
Adept at debt recovery and customer service, I leveraged my skills at Wells Fargo to exceed monthly targets through effective negotiation and account management. My professional journey encompasses roles from Repossession Agent to Sales Agent, where I consistently enhanced client relationships and achieved top performer status, demonstrating exceptional problem-solving abilities and a commitment to professionalism.
Overview
14
14
years of professional experience
Work History
Repossession Agent
Mountain America Credit Union
Sandy, UT
02.2020 - 06.2024
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
- Built positive relationships with clients, resulting in repeat business for the company.
- Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
- Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
- Supported company growth through strong negotiation skills in resolving account delinquencies.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prepared and submitted legal documents to initiate court proceedings.
Collections Agent
Wells Fargo
Salt Lake City, UT
05.2016 - 11.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Receptionist
Granger Medical
West Valley City, UT
09.2012 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Sales Agent
Credit Corp Solutions
12.2010 - 08.2012
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
Education
Associate Of General Studies -
Salt Lake Community College
Salt Lake City, UTGranite Peaks
Salt Lake City, UT06.2009
Skills
- Surveillance techniques
- Debt collection
- Asset recovery
- Organization skills
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Debt Settlement
- Data entry skills
- Debt recovery
- Documentation skills
- Professional ethics
- Client Relationship Management
- Professionalism
- Investigative research
- Billing Procedures
- Customer Retention
- Telephone Etiquette
- Account Management
- Credit and collections
- Negotiation Tactics
- Payment plan development
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Repossession Agent
Mountain America Credit Union
02.2020 - 06.2024
Collections Agent
Wells Fargo
05.2016 - 11.2019
Receptionist
Granger Medical
09.2012 - 04.2016
Sales Agent
Credit Corp Solutions
12.2010 - 08.2012
Associate Of General Studies -
Salt Lake Community College
Granite Peaks