Janet Armstrong
Shortsville
Summary
Dynamic Sales Support Specialist with proven expertise in customer relationship management, honed at Crosman Corporation.
Experienced with coordinating sales operations and supporting sales teams with administrative tasks. Utilizes CRM tools to manage customer data and improve sales processes. Knowledge of team collaboration and customer relationship management.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Sales Support Specialist
Crosman Corporation
08.2004 - 12.2024
- Assisted customers with sales needs such as inventory, product information and shipping questions.
- Prepared and presented sales reports and customer profiles to sales representatives and upper management.
- Documented customer complaints and completed corrective action requests.
- Developed and maintained relationships with key accounts and existing customers.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Provided backup/support to customer service representatives and other sales support specialists.
Education
Associate of Science - Business Management
Mt. Wachuesetts Community College
Skills
- Customer Relationship Management
- Effective Complaint Resolution
- Collaborative Teamwork
- Strong Attention to Detail
- Effective Multitasking Skills
- Adaptability in Dynamic Environments
- Skilled in Utilizing Microsoft Office 365 Tools
Timeline
Sales Support Specialist
Crosman Corporation
08.2004 - 12.2024
Associate of Science - Business Management
Mt. Wachuesetts Community College
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