Janet Batten
Orange Park
Summary
Productive Front Office Manager with over 25 years of experience in healthcare administration and excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Dedicated to fostering efficient and accurate office operations through superior attention to detail and excellent business acumen. Multitasks effectively and motivates employees to achieve a high standard of performance. Highly dependable, ethical and reliable leader supporting corporate level and senior management personnel with demonstrated expertise in financial and operational leadership.
Overview
24
24
years of professional experience
Work History
Front Office Supervisor
Jacksonville Orthopaedic Institute
14534 Old St. Augustine Road
08.2009 - 06.2025
- Set priorities and problem-solved workflow issues to maintain efficient check in process.
- Establish and updated work schedules to account for coverage and expected workloads.
- Document and enforce company policies to guide front office personnel in service excellence and industry best practices.
- Assisted staff with troubleshooting and resolution of issues to minimize downtime.
- Created reports to ensure maximum collections.
- Supervise and guide new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed procedures to establish accurate and organized check-in processes.
- Reconcile end-of-day deposit to determine accurate collection processing.
- Hire, manage and train staff, establish and monitor goals, conduct and deliver performance reviews, recommending additional training or advancements.
- Resolve issues through active listening and open-ended questioning, escalating major problems to practice manager.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Provide backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Review PTO requests and approve/deny appropriately to ensure sufficient coverage.
Financial Counselor / Coder
Jacksonville Orthopaedic Institute
14534 Old St. Augustine Rd.
01.2009 - 03.2023
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Met with patients regarding accounts to set up payment resolution. Documented details regarding contact with patients, providers and other individuals in system.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Processed patient transactions, such as deposits, payments on balances, payment plans.
- Generated surgery and other high dollar procedure estimates and collected prior to service.
Special Biller / Medical Biller and Coder
Jacksonville Faculty Practice Assoc / UF Health
Jacksonville, FL
04.2003 - 05.2008
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
Medical Secretary / Front Office Specialist
Dr. Calvin Hudson
Jacksonville, FL
05.2001 - 04.2003
- Made phone calls to patients, other providers and insurance companies.
- Scheduled appointments, sent reminders and updated master calendar.
- Greeted, registered and checked in patients.
- Determined amounts due and accepted payments.
- Provided forms to fill out or update and added latest information computer system.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support, addressing routine, and special requirements.
- Completed check-in and check-out duties.
- Schedule surgery and other inpatient and out patient procedures and obtained authorizations and referrals.
- Processed transcription from recordings.
- Updated paper charts.
Education
GED -
FSCJ - North Campus
Jacksonville, FLVictory Christian Academy
Jacksonville, FLSkills
- Scheduling and Calendar Management
- Data Entry
- Staff Management
- Oral and Writing Communication
- Workflow Coordination
- Collections
- Listening Skills
- Training and Coaching
- Customer Service
- Process Improvements
- Knowledge of HIPAA and OSHA
- Organization and Efficiency
- Conflict Resolution
Timeline
Front Office Supervisor
Jacksonville Orthopaedic Institute
08.2009 - 06.2025
Financial Counselor / Coder
Jacksonville Orthopaedic Institute
01.2009 - 03.2023
Special Biller / Medical Biller and Coder
Jacksonville Faculty Practice Assoc / UF Health
04.2003 - 05.2008
Medical Secretary / Front Office Specialist
Dr. Calvin Hudson
05.2001 - 04.2003
GED -
FSCJ - North Campus
Victory Christian Academy