Janet Booker
Rice,USA
Summary
Dynamic customer service professional with extensive experience in government, education, and healthcare settings. Known for fostering positive client relationships, documenting key interactions, and facilitating staff training. Committed to achieving client goals while maintaining exceptional service standards.
Overview
17
17
years of professional experience
Work History
Residential Counselor
Elk Hill
Bremo Bluff, VA
09.2024 - 03.2026
- Provide behavioral support, supervision, and care to youth in residential treatment.
- Document daily activities, assist with service plans, and support goal achievement.
- Facilitate group activities, medication distribution, and medical appointments.
- Mentor youth and model professional, positive behavior.
- Assist in training new staff.
Secretary / Receptionist
Prince Edward Elementary School
Farmville, VA
08.2022 - 10.2022
- Managed front-desk operations, attendance records, calendars, and visitor logs.
- Directed inquiries, scheduled appointments, and operated office equipment.
- Processed mail, calls, and communications for school staff and administration.
Customer Service Technician
Virginia DMV
Farmville, VA
03.2021 - 08.2022
- Delivered high-quality customer service for licensing, registration, IDs, and tax processing.
- Administered driving and vision tests; reviewed and processed customer transactions.
- Interpreted and applied state and federal regulations.
- Educated customers on online services and appointment scheduling.
- Resolved customer complaints effectively and professionally.
- Maintained up-to-date knowledge of DMV policies and regulations.
Customer Service Expert
Everise
Remote
11.2020 - 03.2021
- Provided virtual customer support, identifying needs and resolving issues.
- Exercised strong analytical, communication, and decision-making skills.
- Managed independent workload using online communication tools.
PSE Window Clerk
United States Postal Service
Crewe, VA
08.2015 - 07.2017
- Performed retail window transactions, customer assistance, and product sales.
- Processed mail, money orders, returns, and inventory.
- Maintained displays and ensured adherence to postal procedures and safety protocols.
- Assisted customers with inquiries and package tracking.
- Processed incoming and outgoing mail for timely delivery.
- Ensured compliance with postal regulations and safety protocols.
- Managed customer payments and addressed service issues promptly.
Operations Specialist
Wells Fargo
Glen Allen, VA
06.2009 - 07.2013
- Prepared reports and collaborated with management to address risk and optimize operations.
- Coached team members, implementing process improvements that streamlined operations.
- Resolved escalated client issues, enhancing client satisfaction and maintaining account accuracy.
- Conduct fraud-prevention interviews and processed complex stock option agreements.
- Supported customer inquiries by providing accurate information and timely resolutions.
Education
High School Diploma - General Studies
Amelia County High School
Amelia Court House, VACoursework Completed - Business Administration, Human Resource
Strayer University
Richmond, VACoursework Completed -
Kee Business College
Richmond, VASkills
- Medication administration
- Behavioral support
- ADL assistance
- Coaching and training
- Call center support
- Fraud prevention
- Documentation and data entry
- Administrative operations
- Microsoft Office applications
- Time management
- Conflict resolution
Timeline
Residential Counselor
Elk Hill
09.2024 - 03.2026
Secretary / Receptionist
Prince Edward Elementary School
08.2022 - 10.2022
Customer Service Technician
Virginia DMV
03.2021 - 08.2022
Customer Service Expert
Everise
11.2020 - 03.2021
PSE Window Clerk
United States Postal Service
08.2015 - 07.2017
Operations Specialist
Wells Fargo
06.2009 - 07.2013
High School Diploma - General Studies
Amelia County High School
Coursework Completed - Business Administration, Human Resource
Strayer University
Coursework Completed -
Kee Business College