HERMANETTE R PIERRE
Everett,MA
Summary
Team leadership and direction Program Management Team Leadership Meal planning and preparation Household tasks Direct Patient Care Nutrition planning Tactful communication Medical Records Management Case Management Compassionate care Medication Administration Client rapport
Overview
23
23
years of professional experience
1
1
Certification
Work History
Residential Counselor
The Arc Of South Shore
20 Pond Park RD Higham, MA 02043
04.2024 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Assistant Program Director
Baycove Human Services
Boston, MA
01.2015 - 04.2021
- Assisting the Program Manager with scheduling, shopping, supervision, Doctor's appointments, payroll, case management
- And do direct care, like bathing, cooking, cleaning, dressing, administer medication
- Implemented data-driven decision-making processes, enhancing overall program effectiveness and results.
- Optimized resource allocation by closely tracking project progress and adjusting priorities as needed.
- Assisted program manager with developing budget and schedule.
- Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
Direct Care Counselor
Dare Family Services
Somerville, MA
11.2001 - 06.2018
- Assisted patients with completing personal grooming tasks such as bathing and dressing
- Arranged and helped with medications according to established schedule
- Prepared healthy foods based on personalized nutrition plans
- Transported individuals to doctor appointment and activities
- Cleaning, and helped with shipping
- Supported clients during community outings, helping them develop social skills and independence while ensuring their safety.
- Documented activities and behaviors in [Software].
- Participated in ongoing professional development opportunities, staying current on industry best practices for enhanced service delivery.
- Provided timely and accurate feedback to supervisors regarding client progress, allowing for informed decision-making in regards to case management strategies.
- Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
- Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
Education
High School Diploma - general study, languages, Math, Physics, General History
College Pratique Du Nord
06.1990
Skills
- Team leadership and direction
- Program Management
- Team Leadership
- Meal planning and preparation
- Household tasks
- Direct Patient Care
- Nutrition planning
- Tactful communication
- Medical Records Management
- Case Management
- Compassionate care
- Medication Administration
- Client rapport
- Documentation management
- Behavioral assessment
- Crisis intervention
- Medication administration
- Data tracking
- Client relationship management
- Independent living coaching
Certification
Map
CPR
First Aid
Human Right
Fire Safety
Languages
French
Professional Working
English
Professional Working
Haitian Creole
Full Professional
Timeline
Residential Counselor
The Arc Of South Shore
04.2024 - Current
Assistant Program Director
Baycove Human Services
01.2015 - 04.2021
Direct Care Counselor
Dare Family Services
11.2001 - 06.2018
High School Diploma - general study, languages, Math, Physics, General History
College Pratique Du Nord