Charmaine Mitchell
Ewing,NJ
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor, and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Residential Counselor
Easterseals of New Jersey
10.2023 - Current
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Substitute Teacher, K-12
Kelly Educational Services
04.2021 - 06.2024
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
Residential Counselor
SERV Behavioral Health System
04.2021 - 08.2023
- Monitored and documented client progress toward meeting goals and objectives.
Assistant Store Supervisor
Jackie's Dollar Vine
04.2019 - 09.2021
- Trained new employees in store policies, procedures, and sales techniques, improving overall performance.
Leasing Administrative Assistant
Alvin E Gershen Apartments
09.2018 - 05.2019
- Ensured timely collection of rent payments by sending reminders to tenants as needed, and maintaining a high rate of on-time payments.
School Secretary
Trenton Board Of Education
06.2013 - 11.2017
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
Substitute School Secretary
Source4Teachers
09.2010 - 05.2013
- Increased efficiency in managing incoming calls by directing them to appropriate personnel promptly.
After-School Site Coordinator
Education Works
06.2008 - 09.2010
- Invested in staff professional development by conducting classroom observations, assessing needs, engaging in coaching conversations, and referring staff to training sessions.
- Managed behavioral issues and used positive behavior strategies for groups of up to 75 students.
Administrative Assistant
Mercer County Community College
08.2003 - 10.2007
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Billing Supervisor
Williams Medical Assocaites
01.2000 - 06.2003
- Increased revenue by identifying underpayments and errors, ensuring proper reimbursement from insurance companies.
Education
Associate of Arts - Psychology
Thomas Edison State College
Trenton, NJ03.2011
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Active Listening
- Call center experience
- Computer Proficiency
- Money handling abilities
- Professional telephone demeanor
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Microsoft Office Suite
- Staff Training
- Training and mentoring
- Staff Management
- Employee Motivation
- Strategic Planning
- Business Administration
- Financial Management
- Student Engagement
- Positive Reinforcement
- Curriculum knowledge
- First aid and safety
- Client Support
- Compassionate Caregiving
- Medication Administration
- Client documentation
- Behavioral Management
- Complaint resolution
- Spreadsheets
Certification
New Jersey Substitute Certification Exp: February 2027
Adult First Aid/CPR/AED Exp: April 2025
Timeline
Residential Counselor
Easterseals of New Jersey
10.2023 - Current
Substitute Teacher, K-12
Kelly Educational Services
04.2021 - 06.2024
Residential Counselor
SERV Behavioral Health System
04.2021 - 08.2023
Assistant Store Supervisor
Jackie's Dollar Vine
04.2019 - 09.2021
Leasing Administrative Assistant
Alvin E Gershen Apartments
09.2018 - 05.2019
School Secretary
Trenton Board Of Education
06.2013 - 11.2017
Substitute School Secretary
Source4Teachers
09.2010 - 05.2013
After-School Site Coordinator
Education Works
06.2008 - 09.2010
Administrative Assistant
Mercer County Community College
08.2003 - 10.2007
Medical Billing Supervisor
Williams Medical Assocaites
01.2000 - 06.2003
Associate of Arts - Psychology
Thomas Edison State College
New Jersey Substitute Certification Exp: February 2027
Adult First Aid/CPR/AED Exp: April 2025
Similar Profiles
Jaimi SantomennaJaimi Santomenna
Direct Support Professional Caregiver at Easterseals of New JerseyDirect Support Professional Caregiver at Easterseals of New Jersey
Leola GolembeskiLeola Golembeski
Employment Specialist at Easterseals Of New JerseyEmployment Specialist at Easterseals Of New Jersey
Cynthia SteinlaufCynthia Steinlauf
IDD Intake Coordinator at Easterseals New JerseyIDD Intake Coordinator at Easterseals New Jersey