Janet burge
Jacksonville
Summary
Dynamic and goal-oriented professional with a proven track record at the IRS, adept at enhancing customer satisfaction through empathy and proactive communication. Skilled in data entry and assertive problem-solving, I excel in resolving client issues efficiently, fostering collaboration, and maintaining composure under pressure to achieve exceptional service outcomes.
Overview
11
11
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
10.2018 - 09.2025
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
Service Advocate
Florida Blue
03.2015 - 06.2018
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Education
High School Diploma -
DBIA CENTRAL
Jacksonville, FLSkills
- Goal oriented
- Empathy and patience
- Data entry proficiency
- Assertiveness
Timeline
Contact Representative
Internal Revenue Service, IRS
10.2018 - 09.2025
Service Advocate
Florida Blue
03.2015 - 06.2018
High School Diploma -
DBIA CENTRAL
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