Janet Carter
Tulsa,OK
Summary
Analytical professional with a strong background in data analysis and billing resolution. Known for effectively tracking past-due balances and preparing comprehensive reports to support management decisions. Committed to enhancing customer satisfaction and driving financial performance.
Overview
14
14
years of professional experience
Work History
Analyst Credit & Collections
Verizon
Tulsa, Oklahoma
06.2022 - Current
- Oversaw portfolio of accounts, ensuring timely payments through calls and emails.
Tracked past-due balances to mitigate financial exposure effectively.
Prepared reports on account status and aging analysis for management review.
Researched and resolved billing discrepancies and disputes with customers efficiently.
Front Desk Receptionist
Family & Children Services
Tulsa, Oklahoma
06.2021 - 06.2022
- Created a welcoming environment for clients and visitors at Family & Children Services.
- Coordinated appointment scheduling for families seeking essential support services and resources.
- Worked alongside social workers to enhance effectiveness of client intake processes.
Sr.Customer Service Representative II
Metlife
Tulsa, Oklahoma
09.2011 - 12.2019
- Delivered educational sessions on insurance products to clients.
- Guided new representatives in adopting best practices and company protocols.
- Implemented customer service training programs for incoming employees.
- Resolved customer questions, handled concerns, and supplied current account details.
Education
Associate of Applied Science - Medical Billing And Coding
Community Care College
OK11-2010
Skills
- Account management and customer relationship management
- Data analysis and financial reporting
- Billing resolution and collections strategy
Timeline
Analyst Credit & Collections
Verizon
06.2022 - Current
Front Desk Receptionist
Family & Children Services
06.2021 - 06.2022
Sr.Customer Service Representative II
Metlife
09.2011 - 12.2019
Associate of Applied Science - Medical Billing And Coding
Community Care College