Janet Chang
Maplewood,MN
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Family Resource Representative
Children’s Minnesota
04.2023 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Preschool Assistant Teacher
Head Start
02.2023 - 04.2023
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Postal Clerk
United States Postal Services
09.2022 - 11.2022
- Providing customer service by answering inquiries with postal services
- Sorted and routed incoming and outgoing mail within the postal facility.
- Prepared reports to track mail volumes, fees and other related data.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Sales Lead
Journeys
08.2022 - 10.2022
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Increased sales and customer satisfaction through personalized servicing.
- Monitored sales team performance and provided constructive feedback.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
Education
Bachelor of Science in Family Studies and Human Development -
California State University, Sacramento
Sacramento, CASkills
- Interpersonal Skills/ Effective Communication
- Problem-Solving/Critical Thinking
- Analytical/Organizational Skills
- Time Management Skills
- Teamwork and Collaboration
- Records Management/Paperwork Processing
- Microsoft Excel
- Adaptability and Flexibility
- Quality Assurance
- Written Communication
- Idea Development and Brainstorming
- Improvement plan knowledge
Certification
- Certified AED - BLS
Languages
Hmong
Professional Working
Timeline
Family Resource Representative
Children’s Minnesota
04.2023 - Current
Preschool Assistant Teacher
Head Start
02.2023 - 04.2023
Postal Clerk
United States Postal Services
09.2022 - 11.2022
Sales Lead
Journeys
08.2022 - 10.2022
Bachelor of Science in Family Studies and Human Development -
California State University, Sacramento
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