Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Janet Cillo

Jackson,NJ

Summary

Account Manager with over twenty years of experience in the background investigation field. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Director of Account Services

TABB Inc
Chester, NJ
09.2003 - 07.2024
  • Ensured compliance with industry regulations when dealing with clients.
  • Responsible for all aspects of the background reporting system.
  • Managed all student accounts.
  • Conducted reviews and prepared quality assurance reports to ensure legal and compliance audits.
  • Prepared proposals outlining services, costs, and benefits for prospective customers.
  • Provided technical assistance during product demonstrations or presentations.
  • Generated leads through cold calling activities and conducted market research to identify potential customers.
  • Provided technical support to students and clients.
  • Resolved customer complaints in a timely manner.
  • Developed successful customer relationships to boost sales opportunities.
  • Acted as main point of contact in matters relating to client needs.
  • Addressed customer questions and concerns regarding products and services.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Listened to customer needs to identify and recommend the best services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Set up new accounts and provided clear student and client ordering instructions and manuals.

Personal Researcher

TABB Inc.
Chester, NJ
03.2000 - 09.2003
  • Compiled comprehensive reports summarizing key findings from multiple sources of information.
  • Conducted pre-employment background investigations on perspective candidates including employment, interviews, education verification, credit reports, criminal history (CBC) reports, drug screening, motor vehicle abstracts, verifying professional licenses and composed and prepared detailed client reports on all findings.

Construction Secretary / Deputy Municipal Clerk

Borough of Chester
Chester, NJ
06.1990 - 11.1993
  • Handled all daily operations of the department, issued construction permits, and scheduled all inspections.
  • Organized and maintained filing systems for project plans, contracts, invoices, and other documents related to construction projects.
  • Prepared agendas took minutes of meetings, and distributed meeting materials to attendees.
  • Provided administrative support to the Borough Clerk and Board of Health.

Education

Associate of Arts - Office Administration

Rider University
Lawrenceville, NJ
12-1988

Skills

  • Excellent business and customer service skills
  • Meticulous attention to detail and extremely organized
  • Strong interpersonal, communication and written skills
  • Excellent account relationship management

Certification

  • New Jersey State Private Detective License - Licensed on 8/13/2013
  • Real Estate Salesperson (Referral)- Licensed on 5/26/2004
  • Notary Public State of New Jersey Department of Treasury
  • Project Manager Professional Certificate of Achievement

References

References available upon request.

Timeline

Director of Account Services

TABB Inc
09.2003 - 07.2024

Personal Researcher

TABB Inc.
03.2000 - 09.2003

Construction Secretary / Deputy Municipal Clerk

Borough of Chester
06.1990 - 11.1993

Associate of Arts - Office Administration

Rider University

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Janet Cillo