Janet Conachan
Portland,OR
Summary
Retired in 2020 from a career focused on compassionate patient care in the hospital setting. Spent the first 18 years in the emergency room experiencing rewarding outcomes with patients and coworkers. My time now is spent helping take care of my grandson, enjoying family and love of nature.
Overview
24
24
years of professional experience
Work History
Insurance Verification Specialist
Providence Health & Services
Portland, OR
09.2014 - 03.2020
- Conducted thorough insurance verifications to ensure patient coverage and eligibility.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
- Streamlined verification processes, reducing turnaround time for approvals and denials.
- Mentored junior staff on best practices for insurance verification and documentation accuracy.
Supervisor
Portland Providence Medical Center
Portland, OR
04.2004 - 08.2014
- Supervised daily operations to ensure quality patient care and adherence to safety protocols.
- Developed training materials, facilitating onboarding processes for new employees effectively. I
- Led initiatives focused on reducing wait times, improving overall patient satisfaction scores.have
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development.
Patient Registrar
Portland Providence Medical Center
Portland, OR
06.1996 - 03.2004
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Coordinated with clinical staff to streamline patient intake procedures and improve overall service delivery. I
- Monitored data entry for accuracy, ensuring compliance with healthcare regulations and organizational policies.
- Facilitated communication between patients and medical staff, addressing inquiries to promote positive experiences.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
Education
Medical Records
Portland Community College
Portland, OR06.1996
Skills
- Attention to detail
- Communication and interpersonal skills
- Patient communication
- Problem-solving
- Adaptable and flexible
- Relationship building
- Collaboration and teamwork
Timeline
Insurance Verification Specialist
Providence Health & Services
09.2014 - 03.2020
Supervisor
Portland Providence Medical Center
04.2004 - 08.2014
Patient Registrar
Portland Providence Medical Center
06.1996 - 03.2004
Medical Records
Portland Community College