Janet Conway
Wayne,NJ
Summary
Proven leader in telemarketing and sales management, adept at driving performance and revenue growth at companies like Dial America. Excelled in call center operations and script development, enhancing team capabilities through motivational coaching and innovative strategies. Achieved significant improvements in customer satisfaction and sales outcomes by leveraging both hard and soft skills, without exceeding a single numerical reference. Actively seeking part time remote sales employment.
Overview
30
30
years of professional experience
Work History
Office Telemarketing Manager
Office Edge LLC.
04.2020 - Current
- Developed creative incentives to motivate team members toward achieving sales goals while maintaining a positive work atmosphere.
- Monitored call quality and provided timely feedback to improve customer satisfaction ratings.
- Implemented robust tracking systems for monitoring campaign effectiveness, enabling swift adjustments as needed based on real-time data.
- Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
- Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
Office Telemarketing Manager
Outreach Calling
05.2005 - 03.2020
- Implementing compliance and script adherence while fundraising for charities
- Managed a team of telemarketers, ensuring high performance through effective coaching and guidance
- Recruited, interviewed and hired employees and personally demonstrated live training protocols
- Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
Sales Manager
Dial America
01.1995 - 09.2004
- Led a successful sales team of over 100 representatives by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Skills
Call Center Operations
Script Development
Training on the Predictive Dialer
Timeline
Office Telemarketing Manager
Office Edge LLC.
04.2020 - Current
Office Telemarketing Manager
Outreach Calling
05.2005 - 03.2020
Sales Manager
Dial America
01.1995 - 09.2004
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