Janet Cooke
East Orange,New Jersey
Summary
To secure a challenging position that offers diverse job responsibilities and provides me with the opportunity to utilize my professional and educational resources. Customer Focus – Ensuring that customers and their needs are primary focus of my actions Acting and integrity-Maintaining social, ethical and organizational business practices Knowledge of modern office methods, practices and equipment
Overview
33
33
years of professional experience
Work History
Supervisor of Benefits and Compensation
Newark Public Schools
Newark, New Jersey
03.1998 - 06.2015
- Managed team of employees, overseeing hiring, training and Process new employees as part of orientation process
- Enter employee benefit enrollment information into the PeopleSoft database and benefit carrier systems as required
- Worked with HR Administration and the Office of Payroll to resolve new and rehired employees setup and data issues.
- Maintained compliance with company policies, objectives and communication goals.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- professional growth of employees.
Tractor Trailer Driver
FMI Trucking
Carteret, New Jersey
05.2002 - 09.2002
- Delivered and received containers from various locations throughout New Jersey.
- Drove truck to weigh stations before and after loading and along routes to document weight and conform to state regulations.
Communications Dispatcher
Newark Public Schools
Newark, New Jersey
01.1995 - 02.1998
- Provided customer service
- Provided security for all personnel and premise and secured the surrounding environment
- Created and implemented Division of Security Services Scholarship Association Brochures
- Maintained updated and detailed records of calls in physical and electronic database with 100% accuracy.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports
- Reduced risks and emergency response issues by observing public safety field units.
- Directed dispatching, routing and tracking of logbooks and fleet vehicles
Administrative Secretary
Hutch Fuel Oil/Trucking
Newark, New Jersey
04.1982 - 09.1994
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directly maintained financial data and personnel records, preparing payrolls, making purchases, compiling statistical and other data, checking and approving invoices and vouchers and collecting daily monetary deposits.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Directly supervise the establishment and maintenance of records and files,
- Created, sorted and reviewed correspondence for accuracy,
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Master of Science - Healthcare Administration
Walden University
Minneapolis, MN12.2014
Bachelor of Science - Business Administration
Walden University
Minneapolis, MN05.2012
Skills
- Microsoft Office Suite
- Critical Thinking
- Conducting Employee Orientations
- Regulatory Compliance
- Organizational Systems
- Personnel Records
- Benefits and Compensation Management
- Employment Law Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Tractor Trailer Driver
FMI Trucking
05.2002 - 09.2002
Supervisor of Benefits and Compensation
Newark Public Schools
03.1998 - 06.2015
Communications Dispatcher
Newark Public Schools
01.1995 - 02.1998
Administrative Secretary
Hutch Fuel Oil/Trucking
04.1982 - 09.1994
Master of Science - Healthcare Administration
Walden University
Bachelor of Science - Business Administration
Walden University
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