Ja'net Cooper
Coupeville
Summary
Experienced professional Patient Care Coordinator with over three years of experience in this field. Seeking a role as a Patient Care Coordinator at Hearing Health Services.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
My Hearing Centers
Oak Harbor
04.2023 - Current
- Coordinated patient appointments and managed scheduling to enhance clinic operations.
- Manage insurance claims processing and verify patient coverage details.
- Maintain patient records and ensure compliance with privacy regulations.
- Assisted patients in hearing aid selection and provided product education to ensure informed decisions.
- Educate patients on hearing loss prevention and maintenance of devices.
- Created a positive environment for patients, family members, and staff through excellent customer service.
Activity Director
Maple Ridge Assisted Living
Freeland
01.2020 - 04.2023
- Developed engaging activity programs that fostered community and improved resident satisfaction.
- Coordinated weekly events that strengthened social connections and encouraged participation among residents.
- Organized outings to local attractions that enriched residents' experiences and promoted active lifestyles.
- Facilitated arts and crafts sessions to encourage creativity and self-expression.
- Created monthly activity calendars with a variety of recreational options.
Activities Director
Careage of Whidbey
Coupeville
11.2018 - 12.2020
- Developed and implemented activity programs tailored to meet diverse resident needs, enhancing engagement and well-being.
- Planned and coordinated community events for residents, collaborating with various departments to ensure successful execution.
- Perform activities assessments on residents and ensure care plans are developed and updated.
- Managed administrative functions, including staffing, hiring, training new staff and volunteers, and overseeing department budget.
- Work closely with the daycare that is in our building for inter-generational activities.
- Worked with senior population to provide support and companionship.
Activities Assistant
Careage of Whidbey
Coupeville
11.2017 - 11.2018
- Assisted Activities Director in organizing and facilitating engaging resident activities that enhanced resident participation.
- Facilitated collaboration among residents, families, and volunteers to strengthen community bonds and support.
- Assisted in planning and coordinating engaging resident activities.
- Created and maintained activity schedules for residents’ participation.
- Facilitated group activities to promote social interaction among residents.
Independent Living Specialist
Service Alternatives
Shoreline
01.2008 - 01.2018
- Advocated for developmentally disabled adults, ensuring access to necessary resources and support.
- Assisted clients with daily household activities and facilitated community involvement, enhancing their independence and participation.
- Developed individualized support plans for clients to enhance daily living skills.
- Coordinated community resources to facilitate client access to necessary services.
- Conducted assessments to identify client needs and strengths in independent living.
Medical Assistant
Broadway Sports and Internal Medicine
Seattle
04.2010 - 10.2010
- Assisted providers during patient examinations and treatment procedures, enhancing patient care experience.
- Collected and documented patient medical histories and vital signs.
- Maintained organized medical records and ensured compliance with confidentiality regulations to protect patient information.
- Engaged diverse patients and performed front and back office tasks, including rooming patients, conducting physicals, stress testing, and billing & coding, to support comprehensive care delivery.
Activities Director
Where the Heart Is
Burlington
01.2006 - 01.2008
- Directed activities programming to enhance resident engagement and satisfaction.
- Oversaw two programs and coordinated marketing efforts to increase facility visibility.
- Managed transportation staff to ensure timely and safe travel for residents.
- "Where the Heart Is" is an assisted living facility.
Assistant to Program Director
City of Oak Harbor
Oak Harbor
01.1997 - 01.2006
- Coordinated operations of City of Oak Harbor's adult day care for nine years.
- Planned daily events for a busy forty-hour a week adult day care, enhancing client engagement.
- Managed office duties including monthly newsletter production, client billing, employee scheduling, support group facilitation, and annual fundraiser planning.
Education
Associate - Broadway Sports and Internal Medicine
PIMA Medical Institute
Seattle, WA09.2009
Skills
- Patient care and support
- Caregiving and patient education
- Medical scheduling and record management
- Insurance claim processing
- Confidentiality and compliance
- Instrument maintenance
- Clerical and administrative skills
- Supervisory experience
- Time management practices
- Effective communication skills
- Team collaboration techniques
- Problem solving strategies
- Patient satisfaction
Certification
- CPR Certification
- First Aid Certification
- AED Certification
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Coordinator
My Hearing Centers
04.2023 - Current
Activity Director
Maple Ridge Assisted Living
01.2020 - 04.2023
Activities Director
Careage of Whidbey
11.2018 - 12.2020
Activities Assistant
Careage of Whidbey
11.2017 - 11.2018
Medical Assistant
Broadway Sports and Internal Medicine
04.2010 - 10.2010
Independent Living Specialist
Service Alternatives
01.2008 - 01.2018
Activities Director
Where the Heart Is
01.2006 - 01.2008
Assistant to Program Director
City of Oak Harbor
01.1997 - 01.2006
Associate - Broadway Sports and Internal Medicine
PIMA Medical Institute