Janet Cotton
Broken Arrow,OK
Summary
Dedicated and compassionate Registered Nurse (RN) with history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
34
34
years of professional experience
Work History
On-Call RN
Grace Hospice
- Improved patient outcomes by providing timely and accurate assessments, interventions, and evaluations.
- Enhanced patient satisfaction through compassionate care and effective communication with patients, families, and healthcare team members.
- Mentored new RNs, facilitating a smooth transition into their nursing roles while maintaining high standards of patient care.
- Prevented complications from arising in at-risk patients through diligent monitoring and early detection of potential issues.
- Facilitated care coordination by maintaining thorough documentation and timely communication with all members of the healthcare team.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Triage RN
Grace Hospice
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Patient Care Coordinator
Grace Hospice
11.2015 - 03.2021
- Streamlined communication between patients, families and healthcare facilities ensuring timely responses to inquiries and concerns.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
- Participated in hiring, evaluating and terminating clinical personnel
- Increased efficiency in multi-disciplinary meetings by preparing agendas, taking minutes, and distributing follow-up action items.
Clinical Manager of Private Care Department
Visiting Nurses Association
05.2009 - 10.2015
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Regularly evaluated employee performance and provided feedback.
Hospice Registered Nurse Case Manager
New Frontier Hospice
11.2007 - 03.2009
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Enhanced interdisciplinary team collaboration through proactive communication and coordination of patient services.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
Hospice RN Case Manager
Preferred Hospice
04.2003 - 07.2005
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
Home Health Registered Nurse Case Manager
Memorial City Medical Center
05.1990 - 06.1993
- Developed strong relationships with primary care providers to facilitate seamless coordination of care for patients transitioning from hospital or rehabilitation settings back into the community setting.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental needs to develop individualized care plans.
- Educated patients and families on disease processes, medications and treatments.
Staff Registered Nurse, ICU
West Jefferson Medical Center
03.1988 - 06.1989
- Improved patient outcomes by implementing evidence-based nursing practices and providing individualized care.
- Streamlined workflow processes within the nursing unit to maximize efficiency while maintaining exceptional patient care standards.
- Achieved timely medication administration by utilizing effective time management skills and prioritizing critical tasks.
- Collaborated with physicians to develop comprehensive treatment plans tailored to individual patient needs.
Registered Nurse, Medical-Surgical Unit
Charity Hospital In New Orleans
06.1987 - 02.1988
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Assisted in the development of unit-specific protocols for common medical-surgical procedures, improving efficiency and standardizing practice across the team.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Provided education on disease management strategies to empower patients in self-care activities throughout their recovery journey.
Education
Registered Nurse - Diploma -
Charity Hospital School of Nursing
New Orleans, LA05.1987
Skills
- End of Life Care
- Time Management
- Critical Thinking
- Team Collaboration
Timeline
Patient Care Coordinator
Grace Hospice
11.2015 - 03.2021
Clinical Manager of Private Care Department
Visiting Nurses Association
05.2009 - 10.2015
Hospice Registered Nurse Case Manager
New Frontier Hospice
11.2007 - 03.2009
Hospice RN Case Manager
Preferred Hospice
04.2003 - 07.2005
Home Health Registered Nurse Case Manager
Memorial City Medical Center
05.1990 - 06.1993
Staff Registered Nurse, ICU
West Jefferson Medical Center
03.1988 - 06.1989
Registered Nurse, Medical-Surgical Unit
Charity Hospital In New Orleans
06.1987 - 02.1988
On-Call RN
Grace Hospice
Triage RN
Grace Hospice
Registered Nurse - Diploma -
Charity Hospital School of Nursing
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