Summary
Overview
Work History
Education
Skills
References
Timeline
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Janet Davis

Morrison,CO

Summary

Interested in using my skills to successfully fill the Customer Service role at your company. As a versatile team member offering several years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.

Overview

32
32
years of professional experience

Work History

Online Personal Shopper

Kroger
09.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Developed professional relationships with customers to establish repeat business and increase trust.

Volunteer

Open Arms Food Bank
10.2017 - 07.2019
  • Intake
  • Unload
  • Organize
  • Prepare
  • Ensure proper temperature storage
  • Distribute food donations for those in need.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.

Internist/Ophthalmology technician

Corneal Consultants of Colorado
04.2016 - 12.2016
  • Obtained patient history
  • Preformed visual acuity & pupil evaluation
  • Obtained auto-refractor & refractometry results
  • Collected, documented & reported information to Doctor
  • Triaged patient phones calls

Debt Collector

Apollo Credit Agency Inc.
05.1992 - 01.2014
  • Negotiate payments while continuing to build a positive customer relationship
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Collaborated with other departments to verify customer compliance with payment plans.
  • Achieved performance goals on consistent basis.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Documented customer payment interactions and account statuses for future reference.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Evaluate repayment potential & collectability
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Education

Associate of Occupational Science Ophthalmology -

Pima Medical Institute
Denver, CO
12.2016

Certification Medical Administrative Assistant -

Pima Medical Institute
Denver, CO
10.2014

Skills

  • Problem solving
  • Communication
  • Eager to learn
  • Product Picking
  • Verifying Order Accuracy
  • Accurate Money Handling
  • Customer Service
  • Online Order Processing
  • Upbeat and Outgoing Attitude

References

References available upon request

Timeline

Online Personal Shopper

Kroger
09.2022 - Current

Volunteer

Open Arms Food Bank
10.2017 - 07.2019

Internist/Ophthalmology technician

Corneal Consultants of Colorado
04.2016 - 12.2016

Debt Collector

Apollo Credit Agency Inc.
05.1992 - 01.2014

Associate of Occupational Science Ophthalmology -

Pima Medical Institute

Certification Medical Administrative Assistant -

Pima Medical Institute

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Janet Davis