Janet Dawkins
Summary
Experienced and dependable woman with 10+ years in customer service, retail, and hospitality. Skilled at upselling items and services. Strong work ethic and quick learner. Seeking new opportunities to expand skills.
Overview
16
16
years of professional experience
Work History
General Store Manager
jks country store
Chickamauga, GA
08.2021 - 06.2024
- Developed and managed annual budget for the store.
- Maintained records of inventory, sales, and personnel activity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Ensured compliance with all safety regulations and procedures in the store.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Conducted regular meetings with employees to discuss current operations issues.
- Organized promotional activities to increase customer traffic in the store.
- Analyzed competitive pricing strategies and adjusted prices accordingly.
House Keeper Front Desk
White Water
Cleveland , TN
09.2015 - 12.2018
- Managed all front desk operations for busy high-volume hotel.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Monitored reservations to track incoming parties and special events.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
CSR
Dawkins Construction
Chickamauga, GA
01.2008 - 10.2013
- Worked with external [Type] representatives to address customer needs.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with completing quick and efficient sales transactions.
Mcdonalds
Crew Leader
Chickamauga, GA
03.2009 - 04.2011
- Established and enforced rules for behavior and procedures for maintaining order among class of 12
- Employees
- Ran the floor when store manager was out.
- Made sure the store stayed clean an organized
Education
Math An Science
Ridgeland High School
Rossville, GA05.2001
Skills
Hard worker
Excellent verbal communications
Team leader
Dependable
- Multi-line phone systems
- Supply stocking
- Greeting guests
- Correspondence management
- Cash transactions
- Hospitality services
- Relationship development
Timeline
General Store Manager
jks country store
08.2021 - 06.2024
House Keeper Front Desk
White Water
09.2015 - 12.2018
Mcdonalds
Crew Leader
03.2009 - 04.2011
CSR
Dawkins Construction
01.2008 - 10.2013
Math An Science
Ridgeland High School
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