Shante' Haroun
Aurora,CO
Summary
Diligent office assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
Assistant Store Manager
Dollar General Store
Florissant, MO
09.2022 - 05.2025
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Lead Dinner Cook
Pillars Of North County
Florissant, MO
04.2022 - 05.2024
- Consistently met or exceeded guest expectations regarding taste, appearance, timeliness of meal deliveries through meticulous attention to detail in every aspect of plate preparation process.
- Ensured adherence to health and safety regulations by consistently following proper food handling procedures.
- Collaborated with fellow cooks and kitchen staff to maintain a clean, organized, and efficient workspace.
- Maintained high food quality with consistent preparation, seasoning, and presentation of dishes.
- Spearheaded team training initiatives to ensure consistency in cooking techniques and presentation standards.
- Demonstrated exceptional leadership ability by motivating team members during high-pressure situations, ensuring smooth service flow despite challenges.
- Managed multiple tasks simultaneously while maintaining focus on timely delivery of plated meals during peak service times.
- Reduced food waste significantly through careful inventory management and creative use of ingredients.
- Evaluated customer feedback on a regular basis to identify areas for improvement in both food quality and presentation.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and promptly addressing any potential hazards.
Front Office Coordinator
Habitat for Humanity-St. Louis
St. Louis, MO
02.2017 - 08.2021
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed high volume of incoming calls, directing them to appropriate departments.
- Enhanced communication flow within office by serving as central point of contact.
- Enhanced office efficiency by streamlining front desk procedures.
- Oversaw inventory management for office supplies, reducing unnecessary expenditures.
- Supported office cleanliness and organization, creating welcoming environment for visitors.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Education
Certified Nurse Assistant
Lewis And Clark Community College
Godfrey, IL04.2005
General Studies
Gateway High School
Aurora05.1997
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Data entry
- Computer skills
- Office administration
- Administrative support
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Database entry
- Professional communication
- Dedicated team player
- Verbal communication
- Deadline oriented
- Invoice processing
- Meticulous attention to detail
- Multi-line phone systems
- Multi-line phone proficiency
Timeline
Assistant Store Manager
Dollar General Store
09.2022 - 05.2025
Lead Dinner Cook
Pillars Of North County
04.2022 - 05.2024
Front Office Coordinator
Habitat for Humanity-St. Louis
02.2017 - 08.2021
Assistant Store Manager
Dollar General Store
Certified Nurse Assistant
Lewis And Clark Community College
General Studies
Gateway High School