BETXI A. MELENA
Woodstock,Georgia
Summary
A dedicated professional with a highly detailed and analytical mind whose outstanding customer service skills are an asset when providing services to clients
Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
10
10
years of professional experience
Work History
Dental Assistant
Tiny Tooth Pediatric Dentistry
Milton, Georgia
02.2025 - Current
- Assisted dentists during pediatric dental procedures and patient examinations.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Educated patients and families about oral hygiene practices and treatment plans.
- Scheduled appointments and coordinated follow-ups for optimal patient care.
- Supported front desk operations by answering phones and greeting patients warmly.
- Took digital X-rays of teeth using radiographic equipment.
- Documented patient records with procedures performed and added notes taken to charts.
- Provided thorough dental cleanings and preventive care for diverse patient populations.
Dental Assistant
Brookhaven Childrens Dentistry
Brookhaven, GA
01.2021 - 01.2025
- Provided a welcoming environment for patients, answering questions about dental procedures patiently.
- Assisted dentist in performing Dental hygiene prophy's and educated patients on proper oral hygiene.
- Obtained 100% patient radiographs.
- Organized and utilized dental materials during procedures such as composites, sealants, and impression materials.
- Assisted dentist chairside with dental procedures.
- Scheduled and rescheduled appointments for patients, including appointment reminders in order to decrease patient no-shows.
- Handled insurance verifications, insuring patient was aware of coverage prior to dental appointment.
- Handled patient and insurance payments.
- Assisted dentist in updating patient chart, insuring accuracy with information.
Dental treatment coordinator/X-ray technician
Dentistry for Children
Sandy Springs, GA
01.2019 - 01.2021
- Efficiently manage patient care.
- Work along side doctors, recording important findings and updating patient treatment in charts with superior accuracy.
- Performing efficient Sealant and fluoride applications.
- Expose and process dental X-Rays, maintain patient records and lab equipment.
- Sterilize and prepare instrument trays and all materials for procedures.
- Responsible for presenting Dental treatment plans according to doctors diagnosis, while effectively communicating with parent about financial options.
- Provide patient with post-appointment instructions, follow up care notes, and oral hygiene tips.
Customer Service Representative/ Credit Analyst/ Underwriter
Republic Finance
Woodstock, GA
04.2016 - 01.2019
- Put in Tremendous Effort to ensure that company objectives are met/exceeded.
- Credit Analyst - Reviewed Credit Bureau, analyzed approvals and Turn downs.
- Develop action plans to improve operational controls, minimize losses, ensure outstanding operation control and customer service.
- Handle Entire Loan Processing cycle.
- Act as a loan underwriting officer, determine whether consumer loan app will be a decline or approval.
- Effectively oversee systems administration while meeting corporate, legal, and regulatory policies, guidelines and requirements regarding compliance.
- Cash Control- Handle cash drawer which includes customer payments.
- Promote, sell, and market products/ services.
- Titles.
- Ucc1, Ucc3 & termination preparation.
- Insurance licenses/sales.
Education
High School Diploma -
Woodstock High School
Woodstock, GeorgiaSkills
- Microsoft Excel
- PowerPoint
- Word
- Vizio
- Outlook
- Dental Vision
- XV Web
- Pediatric dentistry
- Patient education
- SDF application
- Coronal polishing
- Fluoride application
- N20 Monitoring
Skills Certifications Education
Expanded function Dental Assistant, X-Ray certified, Georgia Insurance License (A&H disability & Life insurance /Property insurance), CPR, Early Childhood Education, High School Diploma, 3.5, 05/15, Microsoft Excel, PowerPoint, Word, Vizio, Outlook, Dental systems such as Dental Vision, XV Web, Bilingual (Spanish and English)
Timeline
Dental Assistant
Tiny Tooth Pediatric Dentistry
02.2025 - Current
Dental Assistant
Brookhaven Childrens Dentistry
01.2021 - 01.2025
Dental treatment coordinator/X-ray technician
Dentistry for Children
01.2019 - 01.2021
Customer Service Representative/ Credit Analyst/ Underwriter
Republic Finance
04.2016 - 01.2019
High School Diploma -
Woodstock High School