Adina Dodd
Braselton,GA
Summary
Dental office assistant in search of opportunities in the Braselton area. Educated, versatile professional with extensive experience providing support to paperless medical offices. Proficient in the areas of electronic medical records (EMR) management, scheduling, cleaning and sterilization, and hazard control. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives. Strong organization skills with keen attention to detail dedicated to providing world class customer service to patients and families.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Village Green Dental Center
10.2023 - 08.2024
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Took and recorded medical and dental histories, vital signs, and treatment information
- Assist dentist in management of medical or dental emergencies
- Schedule appointments, prepare treatment plans, receive payment for dental services, complete insurance forms, and maintain records manually or digital
- Verified patient insurance eligibility and benefits.
- Educated patients on dental pre-surgical instructions and post-surgical care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Facility Manager & Certified Personal Trainer
The Perfect Workout
01.2022 - 04.2023
- Evaluated facility operations and personnel for safety and health regulations compliance
- Supervised staff of 2 in day-to-day activities
- Held classes to teach staff facility procedures
- Monitored proper execution and form of clients and adjusted positions to improve results and safety
- Cultivated positive relationships with clients by interacting with group during fitness classes
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements
Beauty Consultant
Walgreens Co.
09.2020 - 01.2022
- Identified client needs and recommended products based on preferences and requirements
- Helped clients feel relaxed and comfortable through conversation and personal relatability
- Met sales goals, supporting organizational health through consistent and reliable services
Customer Service Specialist
Walgreens Co.
04.2015 - 09.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees
- Resolved concerns with products or services to help with retention and drive sales
Patient Service Representative
Grove Dental
06.2019 - 08.2020
- Assisted 50+ patients per day in filling out check-in and payment paperwork
- Facilitated communication between patients and various departments and staff
- Organized patient records and database to facilitate information storage and retrieval
- Schedule appointments, prepare bills and receive payments for dental services, complete insurance forms, and maintain records, manually or digital
Pharmacy Technician
Walgreens Co.
04.2015 - 03.2018
- Receive written prescription or refill requests and verify that information is complete and accurate
- Answered incoming phone calls and addressed questions from patients and healthcare providers
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency, and service quality
Education
Health Science
Triton College
River Forest, IllinoisSkills
- Employee Supervision
- Data Entry
- Communication
- Time Management
- Problem-Solving
- Organization
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Customer Consulting
Timeline
Dental Assistant
Village Green Dental Center
10.2023 - 08.2024
Facility Manager & Certified Personal Trainer
The Perfect Workout
01.2022 - 04.2023
Beauty Consultant
Walgreens Co.
09.2020 - 01.2022
Patient Service Representative
Grove Dental
06.2019 - 08.2020
Customer Service Specialist
Walgreens Co.
04.2015 - 09.2020
Pharmacy Technician
Walgreens Co.
04.2015 - 03.2018
Health Science
Triton College
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