Summary
Work History
Education
Skills
Timeline
Generic

Ja'Net Ebron

Pennsauken

Summary

Customer Service and Client Retention Specialist experienced in supporting high volume phone, chat, and email interactions. Self directed and able to work with minimal supervision while prioritizing tasks effectively. Recognized for excellent written, verbal, and typing skills, strong problem solving ability, and commitment to delivering consistent results in remote environments.

Work History

Customer Service Representative

Conduent
Pennsauken
  • Managed a high volume of inbound inquiries through phone, chat, and email, transferring calls to appropriate departments and resolving issues with professionalism and accuracy
  • Performed data entry and account updates across multiple systems while ensuring documentation accuracy and compliance with company standards
  • Processed payments, assisted with billing questions, and guided customers through troubleshooting steps to resolve technical and service concerns
  • Built strong customer rapport through active listening and problem solving, consistently meeting performance goals and upselling products or services when appropriate

Customer Support Specialist

Xerox
Cherry Hill
  • Delivered customer support in a high inquiry environment by handling account questions, transferring calls, and documenting interactions accurately in company systems
  • Provided troubleshooting support for service issues, guided customers through resolution steps, and ensured positive client experiences by building rapport and maintaining a professional tone
  • Processed orders, payments, and account updates while balancing speed and accuracy to meet service level agreements
  • Leveraged Microsoft Office tools to manage schedules, update records, and track productivity metrics

Customer Success Agent

Horizon BCBSNJ
Mount Laurel
  • Coordinated daily service queues by monitoring inquiry flow, prioritizing urgent requests, and ensuring customers received timely responses
  • Supported team performance through quality assurance practices, reviewing interactions for accuracy, compliance, and adherence to company standards
  • Balanced multiple tasks in a remote environment, including updating records, scheduling follow up calls, and managing case notes to ensure continuity of service
  • Assisted members with inquiries regarding health insurance policies and coverage options

Education

Diploma -

Edgewood Sr High
Atco, NJ

Skills

  • Customer support through phone, chat, and email
  • High volume call handling and fast after call work (ACW)
  • CRM and ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud)
  • Order processing
  • Account updates
  • Issue resolution
  • Data entry
  • Digital documentation accuracy
  • Conflict resolution
  • De-escalation
  • Client retention
  • Strong written and verbal communication
  • Multitasking
  • Queue management in high pressure environment
  • Microsoft Office Suite (Word, Excel, Outlook, Teams)
  • Scheduling
  • Calendar coordination
  • Google Workspace (Docs, Sheets, Gmail, Drive)
  • Adaptability to new software and processes
  • Remote collaboration tools (Slack, Trello, Asana, Zoom)
  • Technical troubleshooting
  • Resource navigation
  • Independent task management in remote environments
  • Maintaining a distraction free dedicated home workspace with reliable high speed internet

Timeline

Customer Service Representative

Conduent

Customer Support Specialist

Xerox

Customer Success Agent

Horizon BCBSNJ

Diploma -

Edgewood Sr High

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Ja'Net Ebron