Janet Ermel
Deer Park,TX
Summary
Detail-oriented Billing Specialist with expertise in billing systems and invoice processing. Proven ability to implement process improvements, enhance operational efficiency, and resolve customer inquiries effectively. Hard working and reliable with strong ability to multitasking and organization.
Overview
18
18
years of professional experience
Work History
Billing Specialist
GFL Environmental
Baytown, TX
11.2022 - Current
- Processed and validated billing data for accuracy and compliance with organizational standards.
- Managed customer inquiries regarding billing discrepancies, ensuring prompt resolution and satisfaction.
- Implemented process improvements to enhance billing efficiency, reducing errors in invoicing procedures.
- Collaborated with cross-functional teams to streamline billing workflows and enhance overall operational efficiency.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Billing Specialist/Accounts Payable Assistant
Gallant Industries
Pasadena, TX
03.2022 - 11.2022
- Managed invoicing processes, ensuring accuracy and timely billing for diverse client accounts.
- Collaborated with cross-functional teams to streamline billing procedures and enhance operational efficiency.
- Analyzed payment discrepancies, resolving issues promptly to maintain client satisfaction and retention.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Office Administrator
Polk County Sprinkler Systems
Livingston, TX
03.2014 - 09.2017
- Managed office operations, ensuring efficient workflow and communication among team members.
- Organized schedules and meetings, optimizing time management for staff and leadership.
- Coordinated supply procurement, maintaining inventory levels and vendor relationships.
- Implemented filing systems, enhancing document retrieval efficiency and organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Billing Specialist/Accounts Receivable Clerk
Veolia Environmental Services
La Porte, TX
07.2008 - 03.2013
- Processed billing statements accurately for environmental customers.
- Managed customer inquiries regarding account discrepancies and payment options.
- Analyzed billing data to identify trends and improve revenue cycle efficiency.
- Reviewed and reconciled accounts receivable reports to ensure accuracy in financial records.
- Implemented process enhancements that reduced billing errors and improved turnaround time.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
High School Diploma -
North Shore High School
Houston, TXSkills
- Billing systems and software
- Invoice processing
- Customer service
- Data entry proficiency
- Decision-making
- Month-end closing procedures
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Billing and invoicing
- Microsoft office
Timeline
Billing Specialist
GFL Environmental
11.2022 - Current
Billing Specialist/Accounts Payable Assistant
Gallant Industries
03.2022 - 11.2022
Office Administrator
Polk County Sprinkler Systems
03.2014 - 09.2017
Billing Specialist/Accounts Receivable Clerk
Veolia Environmental Services
07.2008 - 03.2013
High School Diploma -
North Shore High School