Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Janet Espino

Tulsa,OK

Summary

Proven leader with a track record of enhancing sales and profitability at New World International. Excelled in operations management and team building, significantly improving employee satisfaction and client loyalty. Skilled in problem resolution and adept as a team player, consistently delivering results beyond expectations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

General Manager

New World International
10.2022 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Customer Service Representative

LKQ Corporation - Keystone Automotive
03.2009 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Jenks High School
Jenks, OK
05.1992

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player

Languages

Spanish
Native or Bilingual

Timeline

General Manager

New World International
10.2022 - 04.2024

Customer Service Representative

LKQ Corporation - Keystone Automotive
03.2009 - 10.2023

High School Diploma -

Jenks High School
Janet Espino