Janet Ficco
Administration
Emmett,MI
Summary
Dynamic leader with a proven track record at the Department of Veterans Affairs, enhancing operational efficiency and fostering team collaboration. Skilled in strategic planning and problem-solving, I've driven initiatives that significantly improved project outcomes and employee performance. Expert in organizational skills and adept at fostering a positive, customer-focused work environment, my approach has consistently resulted in increased satisfaction and productivity. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
40
40
years of professional experience
Work History
Chief, Health Administration Service
Department of Veterans Affairs
Sioux Falls, South Dakota
03.1996 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Program and Management Specialist
Department of Veterans Affairs, Health Admin.
Atlanta, Georgia
07.1975 - 03.2016
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Led staff training initiatives that enhanced employee skillsets and job satisfaction levels.
- Implemented strategic plans to meet company objectives, resulting in increased revenue and market share.
- Optimized workflow efficiency through the introduction of innovative process improvements.
- Enhanced team productivity by providing consistent feedback and guidance on performance goals.
- Championed change management efforts to successfully implement new systems or processes within the organization.
- Facilitated regular team meetings focused on problem-solving discussions that led to practical solutions.
- Established key performance indicators for measuring team success, leading to improved overall performance.
- Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
- Streamlined management processes by implementing efficient organizational systems and policies.
- Developed strong relationships with stakeholders, ensuring clear communication and alignment on project objectives.
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Managed cross-functional teams to drive business growth, fostering a collaborative work environment.
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Negotiated contracts with vendors, securing favorable terms that contributed to cost reductions and increased profitability.
Director Income Verification Division
Department of Veteran Affairs
Atlanta, Georgia
07.2004 - 03.2012
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Boosted operational efficiency by optimizing supply chain processes.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
High School Diploma -
Central Washington University
Ellensburg, WAPortland State University
Portland, ORClark College
Vancouver, WASkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Accomplishments
- Through subordinate Supervisors positive results were achieved by introducing staff to Vista system and changes.
- Documented and resolved processing issues which led to the development of Standard Operating Procedure (SOP) and procedure manuals..
- Achieved the resolution of staff fighting through effectively helping with individuals to become team leaders to resolve and solve issues affecting staff.
- Supervised team 100 staff members, to include supervisors, team leads, and staff.
- Achieved performance metrics by completing audits of staff productivity and accuracy.
- Collaborated with staff to develop new income verification software,
- Resolved product issue through consumer testing.
- Supervised team of 100 staff members.
- Collaborated with team of project managers in the development of new software for the income verification program.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offTeam Building / Company Retreats4-day work weekTimeline
Director Income Verification Division
Department of Veteran Affairs
07.2004 - 03.2012
Chief, Health Administration Service
Department of Veterans Affairs
03.1996 - 07.2020
Program and Management Specialist
Department of Veterans Affairs, Health Admin.
07.1975 - 03.2016
High School Diploma -
Central Washington University
Portland State University
Clark College
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