Janet Giammattei
Kernersville ,NC
Summary
Dynamic Rail Host and Guide with a proven track record at Rocky Mountaineer and Holland America / Princess, excelling in public speaking and exceptional communication. Mastered engaging storytelling and historical research, enhancing guest satisfaction and participation. Recognized for outstanding customer service and teamwork, adept at meeting diverse client needs with enthusiasm and expertise.
Overview
9
9
years of professional experience
Work History
Rail Host
Rocky Mountaineer - World's Leading Luxury Train
Denver, CO
07.2021 - Current
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour
- Built detailed knowledge on locations and points of interest related to the train route
- Implemented interactive elements into tour to enhance guest's participation and enjoyment
- Maintained a positive attitude and enthusiasm when interacting with guests
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour
- Coordinated with galley staff regarding service times and guest's special requests
- Responsible for food and beverage services during trip
- Recognized by management for providing exceptional customer service
- Provided excellent customer service by anticipating guest's needs
Rail Guide
Holland America / Princess
Anchorage, AK
05.2016 - 09.2019
- Provided excellent service and attention to guests
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Developed guest relationships to achieve high level of satisfaction.
- Entertained guests with various props and signs to maximize engagement.
- Utilized storytelling techniques to enhance guest's engagement and learning.
- Managed time effectively to ensure tasks were completed on schedule
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
Associate of Applied Science - Commercial Graphics
Lenoir Community College
Kinston, NC12-1981
Skills
- Public speaking
- Presentation skills
- Team rapport
- Answering client questions
- Sales
- Local history
- Special needs clients
- Tour development
- Effective storytelling
- Historical research
- Food and beverage sales
- Exceptional communication
- Research
- Customer engagement
- Team building
- Script creation
- Humor and wit
- Training and mentoring
- Cultural sensitivity
References
References available upon request.
Timeline
Rail Host
Rocky Mountaineer - World's Leading Luxury Train
07.2021 - Current
Rail Guide
Holland America / Princess
05.2016 - 09.2019
Associate of Applied Science - Commercial Graphics
Lenoir Community College
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