Janet Grotschel
Ruffin,NC
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Summary
- Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Duke Health
Raleigh, NC
04.2017 - Current
- Create and coordinate schedule for over 25 employees, including providers, medical assistants nurse and front staff.
- Sanitize, restock and organize exam rooms and medical equipment.
- As safety Champion, routinely perform safety checks in clinic to ensure safety of patients as well as staff
- Communicate clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Call and fax pharmacies to submit prescriptions and refills.
- Conduct preliminary patient evaluations measuring weight, temperature and blood pressure.
- Document vital signs and health history for patients in clinic and hospital environments.
- Assist with routine checks and diagnostic testing by collecting and processing specimens.
- Direct patients to exam rooms, fielded questions and prepared for physician examinations.
- Prepare patients for and perform X-rays, electrocardiograms, suture removal and dressing changes.
- Orient and train new staff on proper procedures and policies.
- Prepare lab specimens for diagnostic evaluation.
- Update inventory, expiration and vaccine logs to maintain current tracking documentation.
- Administer vaccines safely and efficiently for patients of all ages
CNA
HOME HEALTH
Greensboro, NC
05.2014 - 04.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
Customer Service Associate
Furniture Land South
01.2008 - 03.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Trained new personnel regarding company operations, policies and services.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Education
Associate of Science - Medical Assisting
10.2016
- Dean's List
- Honor Roll
- Honoree of Magna Cum Laude
No Degree - Nurse Aide
04.2014
High School Diploma -
06.1988
Skills
- Customer Service
- Adult, Child and infant AED and CPR
- Verbal and Written Communication
- Patient Safety
- Injection Administration
- Clinical Applications
- Basic Laboratory Tests
- Patient Engagement
- Continuous Quality Improvement (CQI)
- Complex Problem-Solving
- Training And Development
- Emergency Care
- Exam Room Preparation
- Electronic Health Records
- Rapid Strep Testing
- Dictation and Transcription
- Specimen Collection
- Patient Documentation
- Administering Immunizations
- Vital Sign Monitoring
- EPIC EMR
Certification
- CMA - Certified Medical Assistant
- BLS - Basic Life Support
Military SErvice
I served in the US Army form 1988 -1992
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Medical Assistant - Duke Health
04.2017 - Current
CNA - HOME HEALTH
05.2014 - 04.2017
Customer Service Associate - Furniture Land South
01.2008 - 03.2014
ECPI University - Associate of Science, Medical Assisting
Rockingham Community College - No Degree, Nurse Aide
Northeast High School - High School Diploma,