Janet Gumbs
Winter Haven,FL
Summary
Dependable driver with proven ability to navigate city routes efficiently. Recognized for exceptional customer service and effective communication, ensuring passenger safety and satisfaction.
Overview
22
22
years of professional experience
Work History
Uber Driver
Uber
Orlando, FL
10.2023 - Current
- Navigated city routes efficiently, ensuring timely pickups and drop-offs.
- Maintained high ratings through excellent customer service and communication skills.
- Utilized GPS technology to optimize driving routes and reduce wait times.
- Conducted vehicle inspections regularly to ensure safety and compliance with regulations.
- Assisted passengers with special needs, enhancing overall ride experience.
- Collaborated with Uber support team to resolve rider issues promptly and effectively.
- Delivered passengers to destinations safely and on time.
- Developed deep knowledge of local routes and area destinations.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
- Helped passengers with luggage, collected fares and politely answered questions.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Catering Assistant
Express Employment
Daytona Beach, FL
08.2019 - 08.2020
- Assisted in food preparation and presentation for various catering events.
- Provided excellent customer service by addressing client inquiries and concerns promptly.
- Maintained cleanliness and organization of kitchen and serving areas during events.
- Developed skills in food safety regulations to ensure compliance during service delivery.
- Adapted quickly to changing requirements, demonstrating flexibility in high-pressure environments.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Customer Service Cashier
Circle K
Orlando, FL
10.2017 - 08.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Managed cash drawer, ensuring balanced transactions and minimizing discrepancies.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Operations Coordinator
Dail A Ride USVI
Charlott Amalie,USVI
01.2004 - 11.2012
- Ensured timely transportation of clients across various routes within USVI.
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
- Assisted passengers with boarding, disembarking, and handling luggage as needed.
- Enhanced client satisfaction by providing exceptional customer service during rides.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
Education
High School Diploma -
Charlotte Amalie Highschool
St.Thomas USVISkills
- Teamwork
- Customer service
- Problem-solving
- Dependable and reliable
- Efficiency and time management
- Effective communication skills
- Customer relationships
- Valid Driver's license
- Conflict de-escalation
- Passenger safety
- Commercial driving
- Passenger assistance
- Fluent in english
- Special needs passengers
Timeline
Uber Driver
Uber
10.2023 - Current
Catering Assistant
Express Employment
08.2019 - 08.2020
Customer Service Cashier
Circle K
10.2017 - 08.2018
Operations Coordinator
Dail A Ride USVI
01.2004 - 11.2012
High School Diploma -
Charlotte Amalie Highschool