Janet Hawks
Summerville,SC
Summary
Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution. Track record of implementing project management best practices to deliver quality outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Coordinator
TEKsystems for Novant Health
04.2025 - Current
- Coordinating the transition of application systems for client, including inventory tracking and asset management. Installing new IT equipment in all new locations, coordination/project management activities, updating and keeping spreadsheets and reports. Inventory status updates. Onsite walkthroughs. Mange procurement processes. Installing new equipment or the transition of the hospitals to EPIC.
End User Support Analyst II
Novant Health
10.2015 - 08.2024
- Work with Project Manager projects at Forsyth Medical Center from small projects to the larger ones that encompass an entire building. Worked within budgets for the projects, helped streamline the process so that there is less downtime during go Live. Helped streamline repair processes and update procedures for support action consistency. Patched software and installed new versions to cut security problems and protect data. Removed malware, ransomware and other threats from laptop and desktop systems. Configured hardware, devices, and software to set up workstations for employees. Followed up with clients to verify best customer satisfaction following support engagement and problem resolution. Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork. Used Microsoft Word and other software tools to create documents and other communications.
Customer Engineer
NCR Corporation
08.2014 - 12.2015
- Used remote diagnostic tools to find sources of certain customer issues. Explained complex technology-related issues in understandable terms to customers. Delivered exceptionally elevated levels of professionalism and support to each customer, upholding the company’s commitment to service. Diagnosed and executed resolution for network and server issues. Set up hardware and software in the best configurations to meet network performance requirements. Investigated and corrected problems with printers, copiers, and other peripheral devices.
Computer Technician
The Select Group
01.2014 - 01.2015
- Maintained correct records of communications, remedial actions, and installation activities. Used diagnostic tools to find hardware failures and replace non-functional components.
Bartender
Hawthorne Inn
01.2012 - 01.2014
- Designed special drink and cocktail offerings monthly as part of seasonal offerings. Organized bar inventory and storage procedures to keep stock within the best levels and meet expected customer demands. Developed new signature cocktails to support bar marketing brand and increase profits. Helped servers with specialty drinks orders by preparing on-demand items without delay.
Onsite Administrator
Hewlett Packard Enterprise
01.2007 - 01.2012
- Company Overview: Greensboro, NC
- Planned, created, evaluated, and deployed system life cycle method to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to follow industry standards and government regulations.
- Established team priorities, supported schedules, and checked performance.
- Greensboro, NC
Education
MBA - Information Technology IT Management
Western Governors University
Salt Lake City, UT01.2020
Bachelor of Science - Interdisciplinary Studies
Winston Salem State University
Winston Salem, NC01.2015
Skills
- Effective problem resolution
- Project management coordination
- Prioritization and scheduling
- Strong focus on accuracy
- File management expertise
- Streamlined team collaboration
- Project execution management
Certification
CompTIA A+, 2023
Timeline
Project Coordinator
TEKsystems for Novant Health
04.2025 - Current
End User Support Analyst II
Novant Health
10.2015 - 08.2024
Customer Engineer
NCR Corporation
08.2014 - 12.2015
Computer Technician
The Select Group
01.2014 - 01.2015
Bartender
Hawthorne Inn
01.2012 - 01.2014
Onsite Administrator
Hewlett Packard Enterprise
01.2007 - 01.2012
Bachelor of Science - Interdisciplinary Studies
Winston Salem State University
MBA - Information Technology IT Management
Western Governors University
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