Janet Huizar
Summary
With over 15 years of experience in building relationships, developing communication strategies, and delivering exceptional customer service, I excel in fast-paced environments where meeting deadlines and handling confidential information with discretion. Strong organizational, oral and written communication skills.
Overview
18
18
years of professional experience
Work History
Inflight Crew Manager
American Airlines
Los Angeles, CA
01.2021 - Current
- Support departmental polices, procedures and the APFA collective bargaining agreement.
- Manage day to day terminal operational support ensuring coordination between departments. and alignment of daily operational goals.
- Collaborates with Daily Operations and (IOC) to manage Flight Attendant injuries and aircraft emergencies, ensuring timely and effective base-level support, guidance, and resource allocation.
- Conduct investigations aligning with Flight Attendants Attendance and Performance Program.
- Recognize Flight Attendants milestones resulting in building morale.
- AAdvantage Barclays Base Ambassador.
- Led and coordinated base monthly blitz, ensuring to deliver effectively the designated topic.
- Participate in organizing events with Professional Women of Aviation, focusing on community engagement, team member education and mentoring initiatives.
- Vice President-Professional Women of Aviation
Staff Support – Tech Ops/ Facilities Maintenance
American Airlines
Los Angeles, CA
05.2017 - 09.2023
- Maintenance department process and tracking work orders process through our database, preventive maintenance and/or repairs throughout the station.
- Develop open and professional relationship with team members enabling improvement for more effective customer service.
- Supporting department leadership by addressing any issues with team members and providing research and resolutions.
- Responsible for the onboarding process, coaching team members with resources provided by AA.
- Provide support with Payroll, Customs, quarterly and annual audits, vacation bids, shift bid, training scheduling, set up travel for employees, overtime, leave of absence, return to work.
- Experience with working with team members represented by a union, interpreting and applying TWU contract (Grievance process, Grievance pay out letters)
- Participate and assist in the planning of our Quarterly Emergency Drill and OSHA MTG, South Coast Air Quality Management District Rule 2202 ETC-Certified coordinator - assisted we become compliant annually with Federal and State Clean Air Act.
Paralegal/Office Manager
Law Office of G. Helena Phillips
Montebello, CA
06.2007 - 05.2017
- Drafted motions, objections, letters to clients, court proposals etc.
- Conducted in person pre-interviews/intaking and delivering information with future clients or current clients.
- Understood and implemented the practice of policy and procedure
- Analyzed cases, strategies and quality control
- Provided customer service to clients (explaining law/procedures and building relationships)
- Managed escalated cases with clients
- Specialized in meeting with deadlines in short period of time
Education
Bachelor of Political Science - Pre-Law
California State of Los Angeles
Los Angeles, CAParalegal Certification - undefined
Mount San Antonio College
Walnut, CA01.2019
Skills
- Microsoft Excel-Proficient
- Microsoft Word-Proficient
- Microsoft Power Point-Proficient
- Microsoft Outlook-Proficient
- Work Brain Payroll
- Relationship Building
- Bilingual English and Spanish
- Strategic/Critical thinking
Timeline
Inflight Crew Manager
American Airlines
01.2021 - Current
Staff Support – Tech Ops/ Facilities Maintenance
American Airlines
05.2017 - 09.2023
Paralegal/Office Manager
Law Office of G. Helena Phillips
06.2007 - 05.2017
Paralegal Certification - undefined
Mount San Antonio College
Bachelor of Political Science - Pre-Law
California State of Los Angeles