JANET KAKARI
Choice Respect Independence CRI
Stafford,VA
1
Certification
9
years of professional experience
Detail-oriented Business Management professional with over 10 years of experience enhancing operations and customer service across healthcare, residential, and retail sectors. Expertise in coordinating daily activities, ensuring compliance, and fostering team effectiveness. Focused on driving operational efficiency and continuous improvement through effective problem-solving and relationship management.
Work History
Program Manager
3 Years 10 Months- Manage day-to-day operations of assigned programs and ensure services are delivered according to organizational policies, contracts, and applicable regulations.
- Ensure individuals receiving services have person-centered plans that reflect their choices, goals, preferences, rights, and independence.
- Coordinate with individuals, families, case managers, healthcare providers, guardians, and other community partners to address service needs.
- Review service notes, incident reports, progress records, medication documentation, and other required paperwork for accuracy and completeness.
- Monitor programs for compliance with state/federal regulations, licensing requirements, quality standards, and agency procedures.
Patient Service Representative
1 Year 4 Months- Communicate with physicians, nurses, medical assistants, insurance companies, and other healthcare staff.
- Maintain patient confidentiality and follow HIPAA and organizational privacy requirements.
- Enter and update patient information accurately in electronic health record (EHR) systems.
- Explain office procedures, forms, billing information, and appointment instructions to patients.
- Handle patient concerns and escalate clinical or complex issues to the appropriate staff.
Customer Service Specialist
3 Years 3 Months- Qualified customer requirements and closed sales across primary and adjacent departments.
- Greeted shoppers, assessed project needs, and recommended proper home improvement merchandise.
- Maintained clean, safe, and fully stocked aisles to ensure a ready shopping environment.
- Processed accurate transactions, returns, and exchanges using point-of-sale systems.
Certified Nurse Assistant
10 Months- Assisted residents with personal care, daily living activities, mobility, rehabilitation support, and emotional well-being.
- Observed physical and emotional condition and reported relevant changes to the care team.
Education
Bachelor of Science - Business Management
Associate of Science - general studies
Certificate - certification
CompTIA Security+ - Cyber Security
Skills
Records and Documentation
Operations Support
Administrative Support
Patient and Resident Support
Crisis Response
Safety compliance
Stakeholder Engagement
Program Coordination
Program Compliance
Budget Management
Team Collaboration
CPR and BLS
Certification
TOVA Training, Emergency Response and Disaster Recovery Training, CPR and BLS, American Heart Association
Timeline
Program Manager
Choice Respect Independence CRI
12.2022 - CurrentRead More
Patient Service Representative
INOVA Mount Vernon Hospital
08.2021 - 12.2022Read More
Customer Service Specialist
The Home Depot
05.2018 - 08.2021Read More
Certified Nurse Assistant
Greenspring Village
07.2017 - 05.2018Read More
Phlebotomy Training Specialists
Certificate from certification
Read More
Western Governors University
Bachelor of Science from Business Management
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Northern Virginia Community College
Associate of Science from general studies
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ECPI University
CompTIA Security+ from Cyber Security
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