Hi, I’m
JANET KENNY
Senior Operations Coordinator
Cary,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
- Fluent in Spanish
- Customer Service-oriented
- Reservation management
- Strong interpersonal skills
Work History
The Africa Adventure CompanyFort Lauderdale, FL
Senior Operations Coordinator
06.2006 - Current
Job overview
- Managed airline wholesale pricing contract negotiations to establish favorable fares and guidelines; bring in over $80,000 in commission each year.
- Ticket sales in the amount of 1.5 million dollars yearly
Built comprehensive travel itineraries for clients to match their land arrangements - Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships that resulted in repeat business and new referrals.
- Established a base of loyal clientele due to excellent listening and research skills and a keen understanding of travel budgets.
Education
Sheraton Technical Institue
Associate of Applied Science from Travel and Hospitality
05.1997 - 05.1998
Broward College
Associate of Science from Business Management
1996
Languages
Spanish
Native language
Affiliations
- Association for the Promotion of Africa (APTA): Board member 2010-present
- Association for the Promotion of Africa (APTA):Tea surer 2011-2014
- Master Kenya Authorized Travel Specialist(KATS): Specialized training in Kenyan Tourism
- South Africa Tourism Expert(FUNDI) :Specialized in South African Tourism
- Suits, Stilettos and Lipstick (SSL): Women Empowerment and Leadership Network member since 2016
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