Gladys Stoy
Tucson,AZ
Summary
I have over 20 years of experience working in the social services profession, including Child Welfare, Substance Abuse, Behavioral Health, Crisis intervention, including working with people with disabilities and of diverse backgrounds.
I have excelled in every position I have held and have earned accolades, including promotions and positive reviews, including promoting from Assistant to Program Coordinator within a year in the position. Recently, I was promoted from Case Coordinator to Deployment Ops Coordinator, where my experience was extended to adjust to various environments.
My greatest strengths are my strong assessment skills of child abuse and neglect, detailed document reviews, making child-safety focused determinations, and making recommendations based on assessments of child safety and risk to ensure the safety and well-being of children.
I work well independently, using critical thinking and assessment skills for decision-making and I am a supportive and encouraging member of a team. I am proficient in English and Spanish.
Overview
13
13
years of professional experience
Work History
Case Coordinator, Deployment Operations
General Dynamics Information Technology
Tucson, AZ
02.2024 - Current
- Provides case staffing consultations to on-site and remote case management staff to troubleshoot complex cases and to assist with the efficient processing of UC cases.
- Confers regularly with customer staff and direct care providers to provide perspectives from child welfare, juvenile justice, and mental health in adherence with policy.
- Conducts interviews with children when necessary to support safe and timely reunification, or to assess for individual placement needs.
- Assists care providers and customers to recognize potential victims of trafficking.
- Provides technical assistance on customer policy and procedures related to family reunification and transfers.
Case Coordinator
General Dynamic Information Technology
Tucson, AZ
02.2019 - 02.2024
- Tracks new placements and progress of minors in the Office of Refugee Resettlement (ORR)-funded care; keeps records on the status of children's cases.
- Visits ORR-funded care provider sites to conduct weekly case reviews.
- Interviews children when necessary to assess safety of reunification options and appropriateness of current level of care.
- Provides timely and thorough review and assessment, and completes third-party release recommendations for family reunification to ORR.
- Assists care provider staff in identifying and addressing any special needs of the children or sponsor; assists in identifying victims of human trafficking and ensuring eligible children are referred for benefits and services.
- Make placement and transfer recommendations to a least restrictive setting based on the needs of children.
Case Manager
Aetna
Tucson, AZ
11.2018 - 02.2019
- Use critical thinking and judgment during assessments to ensure proper healthcare services are provided to members with physical limitations.
- Provide care coordination, support, and education for members through care management tools and resources.
- Authorize comprehensive home, community, and institutional healthcare services to facilitate delivery of quality healthcare.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Case Manager
Southwest Key Program
Tucson, AZ
06.2018 - 11.2018
- Conduct initial intake interviews of youth to include gathering familial and possible sponsorship information, and make safe recommendations.
- Complete timely completion of assessments, initial intakes, and preliminary services in accordance with program and Federal requirements.
- Document all actions taken to contact youth, family, sponsors, and stakeholders.
- Maintain physical and web-based client files.
- Coordinate weekly treatment team meetings; attend case staffing with funding source representative.
- Submit completed reunification packets for timely release of youth to designated ORR representative.
Case Manager III- Investigations
Department of Child Safety
Tucson, AZ
10.2011 - 06.2018
- Investigate reports of child abuse and/or neglect.
- Provide families with case management services, including drug testing, counseling, and behavioral health services.
- Advocate for children through the court system to prevent continued abuse and/or neglect.
- Work in collaboration with attorneys, and community providers.
- Provide referrals to children for behavioral and mental health services.
- Create court reports.
- Conduct home visits to assess home environment safety of children.
Education
Bachelor of Science - Social Psychology
Park University
Fort Bliss, TX05-2006
Skills
- Interviewing skills
- Cross-Functional Collaboration
- Fluent in Spanish
- Analytical mindset
- Advocacy experience
- Interpersonal abilities
- Advocacy background
- Written and verbal communication
- Risk Management
- Adaptability and Flexibility
- Analytical Skills
- Decision-Making
- Case Management
- Event Planning
- Conflict Resolution
- Community Outreach
- Policy Implementation
- Multitasking
- Teamwork and Collaboration
- Cultural Sensitivity
Timeline
Case Coordinator, Deployment Operations
General Dynamics Information Technology
02.2024 - Current
Case Coordinator
General Dynamic Information Technology
02.2019 - 02.2024
Case Manager
Aetna
11.2018 - 02.2019
Case Manager
Southwest Key Program
06.2018 - 11.2018
Case Manager III- Investigations
Department of Child Safety
10.2011 - 06.2018
Bachelor of Science - Social Psychology
Park University
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