Dedicated Case Manager offering over 10 years of experience in collaborating with all partners to maintain quality and affect quick solutions. . Offering comprehensive background in social services, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Ready for new professional challenges with a growth-oriented organization.
Overview
12
12
years of professional experience
Work History
Case Coordinator
North Shore Senior Center
Northfield, IL
05.2012 - 11.2020
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Complied with all federal, state and local regulations as well as company rules to helped clients receive appropriate, high-quality care with reasonable results.
Review client information and hospital records to gather current and past health information. Meet with clients to complete Illinois Department on Aging Choices for Care Assessment (DON Determination of Needs). When appropriate, refer clients and prescreen to agencies (PAS- Pre-admission Screen) specializing in mentally ill or developmentally delayed individuals.
Communicate with supervisor on consistent basis concerning cases, clients and own work progress to ensure proper coverage and operation of Choices for Care Program. Complete all case and departmental reports and documents as required
Directed incoming calls to internal personnel and departments, routing to best-qualified department, as well as Managed over 100 assigned cases monthly
Coordinated multiple facets of process without sacrificing performance.
Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
Career Instructor/Youth Services Case Manager
Easter Seals Metropolitan Chicago
Oak Park, IL
07.2008 - 05.2012
Assisted in developing student-led after-school tutoring program to teach at-risk students.
Work cooperatively with all members of various department teams, including areas of service critical to quality of life experiences of individuals
Effectively communicated with people of diverse socioeconomic and educational backgrounds and work with confidential information required provide both individual and group therapy and Conduct home visits and family contacts with youth
Focus on five areas over 100 students are tested on such as writing, math, reading, social studies and science and assist students improve how to process information, communication, critical-thinking and problem-solving skills
*Assisted youth with academic and employment achievement opportunities
Equipped youths with job search skills to increase success chances.
Checked with newly placed children frequently to support comprehensive success and assimilation.
Created and updated systems of organization for case service plans and court reports.
Education
Master of Arts - Human Services/Marriage & Family Counseling
Liberty University
Lynchburg, VA
05.2023
Bachelor of Arts - Social Work
Northeastern Illinois University
Chicago, IL
05.2011
Skills
Patient Assessment
Emotional Support
Case Information Confidentiality
Active listening strengths
Interviewing skills
Community Resources
Relationship development
Program Management
Professional Development
Excellent Customer Service Skills
Communication Skills
Career Assessments
Record Keeping And Documentation
Advocacy Experience
Motivational Interviewing
Additional Information
International Christian Live Radio Host
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Case Coordinator
North Shore Senior Center
05.2012 - 11.2020
Career Instructor/Youth Services Case Manager
Easter Seals Metropolitan Chicago
07.2008 - 05.2012
Master of Arts - Human Services/Marriage & Family Counseling