Janet LeClaire
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
36
36
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer service, professional Driver
Taxi Management, Yellow cab/ Deluxe
Las Vegas
02.2017 - Current
- Assisted customers with inquiries and trip planning for taxi services.
- Handled fare calculations and payment processing efficiently.
- Coordinated driver schedules to ensure timely pickups and drop-offs.
- Resolved customer complaints and provided effective solutions promptly.
- Maintained accurate records of rides and customer interactions daily.
- Communicated ride status updates to customers via phone and app notifications.
- Greeted customers and provided prompt, courteous service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Teacher
CCSD , Innovations Charter School
Las Vegas
08.1990 - 06.2015
- Developed engaging lesson plans for diverse student needs.
- Facilitated classroom discussions to promote critical thinking skills.
- Implemented innovative teaching strategies to enhance student learning.
- Collaborated with colleagues to create interdisciplinary projects.
- Assessed student progress and provided constructive feedback regularly.
- Organized extracurricular activities to support student engagement.
- Integrated technology into lessons to support interactive learning experiences.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
Education
Master of Science - Elementary Education
University of Minnesota
Minneapolis, MN 06.1993 - 08.1995
Bachelor of Science - Elementary Education
St. Cloud State University
St. Cloud, MN 08.1985 - 05.1989
Skills
- Customer service
- Route planning
- Driver scheduling
- Fare calculation
- Safety protocols
Certification
Elementary K-8 Teaching Degree 2/21/1991
Minnesota and Nevada license
Literacy Endorsement 8/29/2002
Tesl Endorsement 10/27/1996
Nevada Taxi permit 2/17/2017
Timeline
Customer service, professional Driver
Taxi Management, Yellow cab/ Deluxe
02.2017 - Current
Master of Science - Elementary Education
University of Minnesota
06.1993 - 08.1995
Teacher
CCSD , Innovations Charter School
08.1990 - 06.2015
Bachelor of Science - Elementary Education
St. Cloud State University
08.1985 - 05.1989