JANET LUNA
Commerce City,CO
Summary
Financial services professional with a background in banking and credit unions, supporting members through lending conversations, account services, and financial wellness guidance. Builds trust through clear communication, credit and debt education, and English-Spanish service while helping generate referrals and deliver smooth member experiences.
Overview
2027
2027
years of professional experience
Work History
Senior Member Service Representative
ENT CREDIT UNION
05.2020 - Current
- Guide members through financial conversations to identify borrowing, savings, and investment opportunities.
- Generate referrals for mortgage, consumer lending, business banking, and investment services based on member needs.
- Educate members on credit improvement strategies, debt reduction, budgeting, and financial wellness.
- Analyze members' financial situations to recommend products and services aligned with their goals.
- Open and maintain personal and business accounts while ensuring compliance with regulatory requirements.
- Consistently build strong member relationships through proactive service and problem resolution.
- Collaborate with lending specialists and mortgage advisors to ensure seamless member experiences.
- Support branch growth through relationship-building and referral generation.
Service Banker
BANK OF THE WEST
- Assisted customers with opening and maintaining accounts while identifying opportunities for credit cards, loans, and other banking services.
- Conducted financial needs assessments and recommended appropriate banking solutions.
- Processed customer applications and educated clients on available financial products.
- Built and maintained strong customer relationships resulting in increased product penetration.
Customer Service Specialist
PACIFIC HOME & KITCHEN
- Resolved customer concerns effectively while maintaining high customer satisfaction.
- Demonstrated strong communication, problem-solving, and relationship-management skills.
- Managed customer inquiries and provided tailored solutions to meet individual needs.
Receptionist
POLISHED NAIL SALON
- Managed scheduling, customer communications, and front-office operations.
- Delivered exceptional service and maintained positive client relationships.
Verizon Wireless Sales Representative
BEST BUY MOBILE
- Achieved sales goals through consultative selling and relationship building.
- Assessed customer needs and recommended products and service plans.
- Developed strong communication and sales skills while consistently providing excellent customer service.
Childcare Provider
METRO ORGANIZATIONS FOR PEOPLE
- Facilitated educational and recreational activities for children.
- Created a safe and supportive environment while parents attended educational programs.
Education
High School Diploma -
Bruce Randolph High School
Skills
- Relationship Building
- Problem Solving
- Communication Skills
- English & Spanish (Bilingual)
LANGUAGES
English - Fluent, Spanish - Fluent
Timeline
Senior Member Service Representative
ENT CREDIT UNION
05.2020 - Current
Service Banker
BANK OF THE WEST
Customer Service Specialist
PACIFIC HOME & KITCHEN
Receptionist
POLISHED NAIL SALON
Verizon Wireless Sales Representative
BEST BUY MOBILE
Childcare Provider
METRO ORGANIZATIONS FOR PEOPLE
High School Diploma -
Bruce Randolph High School