Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Hall

Senior Member Service Represenative
Lansing,MI

Summary

Professional service representative with strong background in member engagement and support. Skilled in conflict resolution, account management, and customer satisfaction. Known for effective collaboration with team members, adaptability to changing needs, and consistently delivering results. Reliable, communicative, and highly organized, ensuring smooth operations and positive member experiences. I strive to improve myself everyday and to learn all skills and tools needed to be an effective member of a team in any role.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Senior Member Service Representative

LAFCU
Lansing, Michigan
05.2024 - Current
  • Call Center Department
  • Manage incoming calls. I handle 40 calls and 30 emails a day
  • Manage members personal financial records
  • Maintaining expert knowledge about company products and services to best assist members
  • Achieving sales targets
  • Handling complex customer service issues and meeting customer satisfaction
  • Analyzing information and data

Manager

Red Robin
Lansing, MI
01.2024 - 05.2024
  • Inventory Management
  • Handling Customer Issues
  • Responsible for running shifts
  • Training of hourly staff
  • Trained in all aspects of the restaurant’s operations

Bartender/Shift Supervisor

Red Robin
Detroit, MI
09.2013 - 05.2024
  • Maintaining a bar rail and a section of tables
  • Counting down tills
  • Key Holder
  • ServSafe Certified (Alcohol)
  • Responsible for ordering to and maintaining liquor pars
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Server

Red Robin
Lansing, MI
12.2012 - 05.2024
  • Multitasking
  • Working in high stress environments
  • Cash handling
  • People Skills
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Education

Medical Assistant Degree -

Career Quest
Lansing, MI
01.2020 - 01.2021

Highschool -

Everett Highschool
Lansing, MI
09.2008 - 06.2011

Skills

  • Communication

  • Customer Service Expertise

  • ServSafe Certified (Food, Alcohol, Allergen)

  • General Computer Knowledge

  • Good time management skills

  • Communicating skills

  • Training and Mentoring

  • Financial Literacy

  • Relationship Building

  • Teamwork and Collaboration

  • MS Office

Certification

CPR Certified

Timeline

Senior Member Service Representative

LAFCU
05.2024 - Current

Manager

Red Robin
01.2024 - 05.2024

Medical Assistant Degree -

Career Quest
01.2020 - 01.2021

Bartender/Shift Supervisor

Red Robin
09.2013 - 05.2024

Server

Red Robin
12.2012 - 05.2024

Highschool -

Everett Highschool
09.2008 - 06.2011
Samantha HallSenior Member Service Represenative