Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janet Markunas

Tacoma,WA

Summary

Compassionate professional with a strong background in client advocacy and service delivery. Known for effective problem-solving and attention to detail, contributing to enhanced client satisfaction and seamless support processes.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Housing Support Specialist

Comprehensive Life Resources
09.2024 - 01.2026
  • Collaborated with multidisciplinary teams to enhance service delivery and client satisfaction.
  • Maintained accurate documentation of client interactions and support requests using Avatar and Welligent.
  • Advocated for client needs within community resources and support services.

Residential Counselor

Comprehensive Life Resources
08.2024 - 09.2025
  • Monitored client progress, offering feedback and adjustments as needed.
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.

Program Assistant

Valeo Vocation
05.2022 - 01.2023
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.

Receptionist

SCSEP Goodwill
08.2021 - 05.2022
  • Answered multi-line phone system, directing calls to appropriate departments efficiently.
  • Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
  • Maintained organized filing system for incoming documents, enhancing information retrieval processes.

Education

High School Diploma -

Decatur High School
Federal Way, WA

Skills

  • Empathy and patience
  • Documentation and reporting
  • Problem-solving
  • Attention to detail
  • Collaborative team player
  • Creative issue resolution

Certification

Certified Peer Support Specialist

Timeline

Housing Support Specialist

Comprehensive Life Resources
09.2024 - 01.2026

Residential Counselor

Comprehensive Life Resources
08.2024 - 09.2025

Program Assistant

Valeo Vocation
05.2022 - 01.2023

Receptionist

SCSEP Goodwill
08.2021 - 05.2022

High School Diploma -

Decatur High School