Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Janet McCall

Levelland

Summary

I have been one of the few people within Amazon that has been able to promote from within at the same site. I enjoy learning new things and working with others to find their best.

Overview

27
27
years of professional experience

Work History

Area Manager

Amazon
09.2021 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

WIOA Youth Career Consultant           

Workforce Solutions South Plains
09.2019 - 09.2021
  • Stayed up-to-date with industry trends and job market fluctuations, providing clients with relevant advice and resources.
  • Assisted clients in identifying transferrable skills for successful career transitions into new industries or roles.
  • Monitored client progress towards achieving their short-term and long-term career objectives, making necessary adjustments as needed.
  • Implemented innovative workshops on job search strategies, networking techniques, and personal branding to empower clients in their career journey.
  • Established strong relationships with local employers to facilitate successful job placements for clients.
  • Developed career and education plans based on individual needs.
  • Led workshops for job seekers to provide information on job searching, application completion, and resume building.
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Equipped students with job search skills to increase success chances.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Cellular Sales Associate

Go Wireless Verizon
05.2019 - 09.2019

Cellular Sales Associate

Cellular Sales Verizon
06.2018 - 05.2019
  • Utilized data analysis tools to track personal performance metrics as well as evaluate overall store productivity levels effectively.
  • Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.
  • Increased accessory attachment rates through targeted suggestions that complemented customers'' device purchases seamlessly.
  • Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups.
  • Contributed to store''s positive reputation by delivering exceptional service experiences that exceeded customer expectations consistently.
  • Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
  • Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.

Solutions Specialist/ Key holder

Verizon Wireless
07.2007 - 06.2018
  • Assisted customers through retail sales of our wireless solutions and accessories
  • Assisted customers with questions and changes on their accounts and services
  • Maintained and exceeded sales quotas through customer centered, progressive sales and service
  • Developed skills through ongoing training and information research
  • Maintained daily paperwork and cash drawer balances
  • Established and maintained business accounts
  • Assisted with inventory receiving, tracking and transfers

Customer Care Representative

AT&T Wireless
08.2006 - 07.2007
  • Answered inbound calls in a fast paced customer service department
  • Assisted customers with questions and concerns about their equipment, bill or changes to their account in a timely and efficient manner
  • Assisted with technical problems with wireless phones through inbound troubleshooting over the phone
  • Notated any changes made to the account or any question that the customers may have had and the solutions

Assistant Librarian

Hockley County Memorial Library
03.2005 - 06.2006
  • Cataloged materials for patron distribution
  • Ran required reports
  • Planned and implemented summer reading program
  • Maintained daily money balances
  • Assisted patrons with materials and the search thereof
  • Requested and tracked interlibrary loans
  • Maintain required CEU's
  • Answered telephone calls
  • Shelved material
  • Maintained computer lab

Senior Business Assistant

Center for Campus Life
06.2004 - 03.2005
  • Assisted the Associate Directors of the Center for Campus Life administratively and clerically
  • Maintained and monitored budgeted accounts
  • Coordinated office machine contracts and repairs
  • Tracked office inventory
  • Maintained office information and databases
  • Coordinated office correspondence
  • Supervised student assistants
  • Assisted in greeting visitors, taking incoming calls, and general customer service

Family Support Lead Coordinator

SHAPES Head Start
07.2003 - 03.2004
  • Supervised seventeen staff members
  • Completed data entry of staff and family information
  • Monitored progress and needs of team consisting of four sites
  • Implemented training and resource utilization
  • Communicated with specialist teams on component requirements
  • Scheduled staff
  • Monitored time sheets
  • Provided services to low income families

Family Support Worker

Head Start program
01.2003 - 07.2003
  • Provided health, dental, and family resources to low income families within the Head Start program
  • Monitored family case load of fifty families within two counties
  • Maintained client confidentiality
  • Attended available training
  • Assisted within other component areas when needed

Administrative assistant

Convergys Corporation
05.1999 - 01.2001
  • Completed data entry
  • Assisted three operations managers and nine production managers
  • Ordered and inventoried supplies
  • Coordinated travel arrangements
  • Distributed payroll
  • Prepared mail for distribution and out going mail
  • Organized billing list for proper client relations and billing
  • Organized task involving financial data, and employee information
  • I was also involved with the creation and implementation of customer appreciation and contest

Customer Service Representative

Convergys Corporation
08.1998 - 01.2001
  • Answered inbound calls for wireless customers and performed data entry for each call to ensure accurate and timely information for the client

Education

Bachelor of Business Administration - Business Administration

Lubbock Christian University
Lubbock, TX
12.2002

Associate of Science - Biology

South Plains College
Levelland, TX
08.1990

Skills

  • Microsoft Office
  • Microsoft Outlook
  • SlA

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Area Manager

Amazon
09.2021 - Current

WIOA Youth Career Consultant           

Workforce Solutions South Plains
09.2019 - 09.2021

Cellular Sales Associate

Go Wireless Verizon
05.2019 - 09.2019

Cellular Sales Associate

Cellular Sales Verizon
06.2018 - 05.2019

Solutions Specialist/ Key holder

Verizon Wireless
07.2007 - 06.2018

Customer Care Representative

AT&T Wireless
08.2006 - 07.2007

Assistant Librarian

Hockley County Memorial Library
03.2005 - 06.2006

Senior Business Assistant

Center for Campus Life
06.2004 - 03.2005

Family Support Lead Coordinator

SHAPES Head Start
07.2003 - 03.2004

Family Support Worker

Head Start program
01.2003 - 07.2003

Administrative assistant

Convergys Corporation
05.1999 - 01.2001

Customer Service Representative

Convergys Corporation
08.1998 - 01.2001

Bachelor of Business Administration - Business Administration

Lubbock Christian University

Associate of Science - Biology

South Plains College

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Janet McCall