Janet Hollingsworth
Cordova,TN
Summary
Diligent Senior Business Systems Analyst with strong experience handling multiple projects and managing information systems. Excellent organizational, interpersonal and execution abilities with exceptional technical skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Able to simplify sophisticated issues to make them easily comprehensible for a broader audience. A self-starter able to work independently. Good analytical and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Senior Business Systems Analyst
Fiserv Inc
07.2002 - 11.2022
- Trained associates in use of ServiceNow case management solution during onboarding and through remedial education.
- Elicited and clearly documented business and system requirements.
- Documented ongoing system performance, verifying and generating metrics.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Monitored project progress by tracking activities and publishing progress reports.
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
Education
No Degree - Accounting And Business Management
University of Wisconsin - Whitewater
WhitewaterAssociate of Science - Computer Programming Technology
Indiana Technical College
Sellersburg, IN11.1988
Skills
- Technical Requirements Understanding
- Data Analysis
- Gather Project Requirements
- Process Flow Diagram Creation
- Business Processes and Procedures
- Coordinating Personnel
- User Acceptance Testing (UAT)
- Leading Projects
- Train Users
- Project Management
Timeline
Senior Business Systems Analyst
Fiserv Inc
07.2002 - 11.2022
No Degree - Accounting And Business Management
University of Wisconsin - Whitewater
Associate of Science - Computer Programming Technology
Indiana Technical College
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