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Certification
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Janet Mitchell
Open To Work

Janet Mitchell

Indianapolis,IN

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Quality Systems CoordinatorCompliance Operations SpecialistPolicy & Procedure AnalystInternal Controls CoordinatorDocument Control Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Indianapolis, INCarmel, INFishers, INGreenwood, INGreenfield, IN
Open to relocation: No

Salary Range

$60000/yr - $90000/yr

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionTeam Building / Company Retreats401k match

Summary

Operations leader with a strong history of enhancing quality and compliance at Inner Path. Specializes in process improvement and workflow optimization to boost team efficiency and operational readiness. Skilled in cross-functional coordination and risk-aware decision-making, consistently driving results and promoting a culture of excellence.

Overview

12
12
years of professional experience
3
3
Certifications

Work History

Operations & People Lead

INNER PATH
Indianapolis, USA
01.2020 - Current
  • Designed and led training, HR operations, and workflow systems for a 20+ employee environment, serving as the primary support for onboarding, employee experience, and operational readiness.
  • Collaborated with leadership on staffing, operational planning, and process improvements to align resources with organizational goals.
  • Designed structured onboarding and operational readiness programs to enhance new hire integration and support team cohesion.
  • Standardized processes across scheduling, compliance, and daily operations to reduce variability and improve reliability.
  • Designed workflows, checklists, and digital documentation systems to streamline operations and enhance team efficiency.
  • Developed SOPs, job aids, and step-by-step guides to reduce operational errors and standardize practices across multiple locations.
  • Conducted investigations and conflict resolution using structured, defensible protocols aligned with organizational standards.

Operations Lead / Site Supervisor

A&W CLEANING
Indianapolis, USA
01.2017 - 01.2020
  • Optimized route planning and scheduling workflows, minimizing conflicts and improving on-time delivery rates.
  • Implemented quality-control systems and follow-up procedures, ensuring consistent service delivery across operations.
  • Maintained OSHA compliance and accurate operational documentation for multiple sites, reinforcing safety standards.

Operations & Training Assistant Manager

CIRCLE K
Indianapolis, USA
01.2014 - 01.2017
  • Streamlined onboarding process to enhance operational readiness in high-volume environments.
  • Ensured 100% accuracy in financial and operational documentation to support effective decision-making.
  • Monitored safety protocols and state regulations to uphold compliance standards.

Education

Bachelor of Arts - Business Administration

Indiana University East
Indianapolis, IN
04-2026

Associate of Applied Science - Business Management + HR Management Certificate

Ivy Tech Community College
Indianapolis, IN
12-2020

Skills

  • Quality and compliance operations
  • Audit documentation
  • Policy and procedure development
  • Compliance workflows
  • Internal controls support
  • Process improvement and governance
  • Workflow optimization
  • Standard operating procedures (SOPs)
  • Process mapping
  • Standardization and consistency
  • Cross-functional coordination
  • Change support
  • Documentation and information systems
  • Document control
  • Information governance
  • Data accuracy and record integrity
  • Learning management systems administration
  • Learning management platforms
  • Workflow tools proficiency
  • Microsoft Office Suite proficiency
  • Google Workspace expertise
  • Zoom and Teams usage
  • Risk-aware decision making

Core Competencies

Audit-ready documentation, Policy & procedure development, Internal controls support, Compliance workflows, Risk-aware decision making, Process mapping, Workflow optimization, Standardization & consistency, Cross-functional coordination, Change implementation support, SOPs, job aids, visual guides, Document control, Information governance, LMS & digital systems administration, Data accuracy & record integrity

Certification

Google Project Management Certificate
Google / Coursera
Issued: Mar 2026
Credential ID: 6G8HRAFSSKXJ
Verification: coursera.org/verify/6G8HRAFSSKXJ

Accomplishments

✔ Achieved Results Through Effective Support
Achieved stronger onboarding consistency and reduced new‑hire ramp time by effectively supporting training program development, documentation, and LMS coordination.

✔ Documented and Resolved Issues
Documented and resolved workflow gaps across HR and Operations, leading to improved accuracy, fewer repeated errors, and clearer cross‑team communication.

✔ Excel‑Driven Operational Tools
Used Microsoft Excel to develop inventory, training, and workflow‑tracking spreadsheets that improved visibility, reduced manual errors, and supported data‑driven decision‑making.

✔ Collaborative Project Development
Collaborated with a cross‑functional team of 10+ stakeholders to develop structured onboarding materials, job aids, and process documentation used across multiple departments.

✔ Improved Efficiency Through Software Adoption
Achieved faster reporting and cleaner data by introducing structured documentation templates and digital tools for training, HR processes, and operational workflows.

✔ Leadership & Support
Supervised and supported teams of 20+ employees during training cycles, ensuring clarity, consistency, and confidence during new system rollouts and operational changes.

✔ Accuracy & Efficiency in Task Completion
Achieved high‑quality outcomes by completing documentation, training materials, and workflow updates with accuracy, efficiency, and strong attention to detail.

✔ Issue Resolution Through Testing & Feedback
Resolved process and documentation issues through structured testing, employee feedback loops, and iterative improvements that strengthened reliability and reduced confusion..

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Good work stands out. Great work quietly supports the people who rely on it.”
Janet Mitchell

Portfolio

FEATURED
Featured Picture
Program & Operations Portfolio

Interests

Process Improvement & Operational Excellence

Policy & Documentation Design

Organizational Psychology (non-clinical)

Continuous Learning in Operations & Compliance

Timeline

Operations & People Lead

INNER PATH
01.2020 - Current

Operations Lead / Site Supervisor

A&W CLEANING
01.2017 - 01.2020

Operations & Training Assistant Manager

CIRCLE K
01.2014 - 01.2017

Bachelor of Arts - Business Administration

Indiana University East

Associate of Applied Science - Business Management + HR Management Certificate

Ivy Tech Community College
Janet Mitchell