Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Janet Moore

Livingston,USA

Summary

Dynamic professional with a proven track record at Blue Cross/Blue Shield, excelling in effective communication and problem-solving. Recognized for building strong customer relationships and achieving top agent awards. Adept at utilizing CRM software to enhance service delivery and resolve complex issues, demonstrating resourcefulness and empathy in every interaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Triage Dispatcher

Fidium Fiber
Conroe, TX
03.2025 - Current
  • Managed customer inquiries, problem-solving, and critical thinking skills necessary to dispatch field personnel and confirm efficient service delivery.
  • Contact customers regarding installation delays and provide updates on orders.
  • Update service tickets for construction, field, and customer service issues to handle urgent orders that require immediate attention and expedited service.
  • Collaborated with other departments such as sales, customer service, and logistics to resolve order fulfillment or installation issues.

Youth Development Instructor

Opportunity Now
Livingston
07.2023 - 05.2024
  • Instructor for Onalaska and Coldspring.
  • Taught students teamwork by participating in the company Christmas decorating contest.
  • Students created a theme, decorated the room, and dressed up as characters from the movie.
  • They received 1st place against all the other schools in the area.
  • Provided specialized instruction and support to students with diverse learning needs in a classroom setting.
  • Managed a caseload of 15 students, maintaining accurate records and progress reports.
  • Implemented behavior management strategies and interventions to promote a positive and productive classroom atmosphere.
  • Helped students build life skills and independence to prepare them for post-education transition.

Account Manager

Rick Grisham State Farm Insurance
Longview, Texas
01.2023 - 06.2023
  • Account Manager | Rick Grisham State Farm Insurance | Longview, Texas
  • Property & Casualty, Life, Accident & Health License

Administrative Assistant II

TDCJ Johnston Unit
08.2021 - 12.2022
  • Support senior counselors and their staff
  • Tracking Inmates' dates of arrival, progress through the program, and date of exit from the Program and testing the inmates accordingly.
  • Conducted comprehensive assessments and screenings to identify substance abuse disorders and determine appropriate levels of care

Assistant Wardens’ Secretary

TDCJ Polunsky Unit
10.2019 - 08.2021
  • Primarily responsible for assisting two Assistant Wardens and the Head Warden with their day-to-day duties
  • Responsible for booking death row, minister, special, and Saturday guests' visits. Coordinated special visits for visitors traveling over 250 miles.
  • Tracking death row inmates' execution dates, the execution procedures and paperwork, handling of the inmate's property, and getting upper management's signature through the execution process.
  • Prepared and edited correspondence, reports, presentations, and other documents as needed
  • Screened family phone calls and emails to assist wardens in handling issues that could be dealt with within my boundaries. I received compliments from families for quickly handling their problems and emergencies, as well as for assisting with their resolutions.
  • Served as a liaison between executives/employees/departments, facilitating adequate communication flow

Clerk I Count Room

TDCJ Gurney Unit
03.2018 - 10.2019
  • Organizes, assigns, and reviews count room activities by job placement
  • Coordinates with security staff to ensure the accuracy of the count
  • Responsible for appropriate offender housing assignments
  • Provides accurate maintenance of the count room board display

Customer Relationship Manager

Blue Cross/Blue Shield
10.2016 - 03.2018
  • Company Overview: (Third-Party/Results)
  • Actively engage with the customer on every call with enthusiasm, compassion, and dedication to build rapport and resolve the customer's issues.
  • Liaison between client and member services to adequately and efficiently identify the best referrals to offer clients actionable steps to support their well-being, mental health, and medical conditions.
  • Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information
  • Collaborated with cross-functional teams to resolve complex customer problems and escalations
  • Built strong relationships with customers through effective communication and personalized interactions
  • Utilized CRM software to track customer interactions, update account information, and document issue resolutions
  • Achieved monthly targets for average handle time (AHT) while maintaining quality standards for each interaction with customers
  • Implemented a proactive approach to customer service, anticipating potential issues and addressing them before they became problems
  • Top Agent Awards

Education

Bachelor of Arts - Psychology, Addictions

Southern New Hampshire University
Manchester, NH
01.2025

Skills

  • Effective communication
  • Problem solving
  • Empathy
  • Resourcefulness
  • Relationship building
  • Customer service
  • Conflict resolution
  • Critical thinking
  • Behavior management
  • Data analysis
  • Software Expertise

Certification

NPN – 16386375 License # 1707524 Expires 2025-11-30

Accomplishments

  • Honor Roll at Southern New Hampshire University - Multiple times
  • Grade Point Average 3.54

References

References available upon request.

Timeline

Triage Dispatcher

Fidium Fiber
03.2025 - Current

Youth Development Instructor

Opportunity Now
07.2023 - 05.2024

Account Manager

Rick Grisham State Farm Insurance
01.2023 - 06.2023

Administrative Assistant II

TDCJ Johnston Unit
08.2021 - 12.2022

Assistant Wardens’ Secretary

TDCJ Polunsky Unit
10.2019 - 08.2021

Clerk I Count Room

TDCJ Gurney Unit
03.2018 - 10.2019

Customer Relationship Manager

Blue Cross/Blue Shield
10.2016 - 03.2018

Bachelor of Arts - Psychology, Addictions

Southern New Hampshire University

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