JANET MORGAN
Jacksonville,NC
Summary
PROFESSIONAL SUMMARY Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated team member with high attention to detail and strong organizational skills.
Overview
3
3
years of professional experience
Work History
Child Support Specialist
Young Williams
New Bern, North Carolina
07.2021 - Current
- 40 hours per week
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Performed skip tracing activities to locate absent parents and assets.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Explained policies, procedures and instructions to parents.
- Located parents for gaining child support and prepared records of payments.
- Calculated child support obligations and debts to initiate collection actions.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Used ACTS, FPLS, OLV, and Work Number to manage and update electronic case files.
- Calculated child support obligations and debts.
- Provided genetic testing to determine paternity needs.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
Sales Administrative Assistant
BTE
Hanover, MD
09.2014 - 08.2015
- 40+ hours per week
- Created proposals and quotes and sent by mail and e-mail when required
- Dealt with client problems and complaints keeping cordial and helpful
- Maintained customer list, Made2Manage, Salesforce, and training records
- Processed assembly reports and follow-ups
- Audited equipment records
- Managed and processed rental cancellations and returns
- Managed trade show and seminar preparation and processing
- Created sales orders for purchases, rentals, and service agreements
- Maintained order log and shipping reports
- Provided assistance to International Sales assistant
- Coordinated meetings, classes, and other events
- Maintained outsourced processes for suppliers
- Confirmed shipments to customers
- Conducted research and reports based on research
- Sent materials and supplies to sales reps
- Managed travel for company
- Consulted with freight companies about shipping quotes and delivery times.
Sales And Quality
BTE
Hanover, MD
12.2013 - 09.2014
- 40+ hours per week
- Handled incoming and outgoing operator phone calls for local office
- Answered customer queries in person, by telephone and via e-mail messages
- Distributed mail and internal correspondence
- Greeted and directed professional visits
- Sent proposals by mail and e-mail when required
- Updated Made2Manage and Salesforce
- Scanned and audited equipment records
- Conducted research and created reports based on research Produced and mailed marketing packets to potential customers
- Mailed materials and supplies to sales reps
- Compiled manuals for training
- Coordinated classes
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06.2004
Skills
- Made2Manage
- Salesforce
- Microsoft Office
- 60 WPM typing speed
- Multi-line telephone systems
- Scheduling
- Locating Individuals
- Motions Drafting
- Court Preparation
- Office Supplies and Inventory
- Strong Organizational Skills
- Court Proceedings
Timeline
Child Support Specialist
Young Williams
07.2021 - Current
Sales Administrative Assistant
BTE
09.2014 - 08.2015
Sales And Quality
BTE
12.2013 - 09.2014
High School Diploma -
Bayside High School