JANET M. PAGAN
Yonkers,NY
Summary
Strategic human services executive with more than 20 years of progressive leadership experience overseeing residential, community-based, foster care, behavioral health, supportive housing, and child welfare programs serving vulnerable populations, including individuals with developmental disabilities, behavioral health challenges, trauma histories, and complex support needs. Recognized for building high-performing multidisciplinary teams, strengthening regulatory compliance systems, driving program growth, and improving service quality across highly regulated environments. Extensive experience leading residential and community-based programs, implementing person-centered service planning, managing complex operations, directing quality assurance initiatives, and translating regulatory requirements into effective operational practices. Demonstrated expertise overseeing large-scale programs, fostering collaborative stakeholder relationships, ensuring fiscal accountability, and partnering with executive leadership to advance organizational strategy and mission-driven outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Director
COMUNILIFE INC. – CASA EL FARO (Start-Up Program)
01.2024 - Current
- Provide executive leadership for a residential shelter program serving families and individuals with complex social, behavioral health, and supportive service needs.
- Provide strategic and operational leadership for all programmatic, administrative, and service delivery functions.
- Direct oversight of residential operations, staffing, compliance, safety, quality assurance, and program outcomes.
- Ensure compliance with contractual, regulatory, accreditation, and funding requirements.
- Establish measurable performance metrics and quality improvement initiatives.
- Lead and develop multidisciplinary teams of 15+ staff while fostering a high-performing workplace culture.
- Coordinate services among case management, behavioral health, housing, and community partners.
- Manage program expenditures and staffing resources to ensure fiscal accountability and alignment with organizational goals.
- Build and maintain strategic partnerships with community organizations, service providers, government agencies, and stakeholders.
- Provide leadership during crisis situations, operational challenges, and program improvement initiatives.
- Partner with senior leadership to strengthen organizational performance, compliance monitoring, and strategic planning efforts.
Residential Program Director
GOOD SHEPHERD SERVICES – MARION HALL & EUPHRASIAN PROGRAMS
01.2022 - 01.2024
- Directed operations and service delivery for a 46-bed residential treatment program serving youth with behavioral, emotional, and developmental support needs.
- Provided strategic oversight of residential program operations, staffing structures, compliance systems, and service delivery.
- Oversaw multidisciplinary teams including residential, clinical, educational, and case management professionals.
- Ensured compliance with OCFS regulations, accreditation standards, and contractual requirements.
- Implemented person-centered and trauma-informed treatment planning utilizing Sanctuary and integrative treatment models.
- Improved staff training compliance and reduced operational risk through enhanced supervision and monitoring systems.
- Led quality assurance reviews, incident management processes, and compliance initiatives.
- Managed staffing resources and operational expenditures to support program sustainability.
- Collaborated with executive leadership on organizational strategy, performance improvement, and program development initiatives.
- Strengthened documentation systems, treatment planning processes, and regulatory compliance practices.
- Partnered with community stakeholders and external service providers to improve program outcomes.
Program Director
TOGETHER FOR YOUTH – UNACCOMPANIED MINORS PROGRAM (Start-Up)
01.2021 - 01.2022
- Provided executive leadership for a federally regulated 50-bed residential program serving unaccompanied minors.
- Directed all residential operations, staffing, service delivery, compliance, and quality assurance functions.
- Managed multidisciplinary teams including clinical, residential, educational, medical, and case management departments.
- Achieved a program release rate of 112% while maintaining 90% utilization.
Social Work Supervisor – Therapeutic Family Foster Care
CHILDREN'S VILLAGE
01.2017 - 01.2021
- Supervised social workers and behavioral specialists providing therapeutic services to youth and families.
- Oversaw assessments, referrals, treatment planning, and permanency initiatives.
- Utilized Trauma Systems Therapy (TST) to support individualized and person-centered service planning.
- Ensured compliance with regulatory, contractual, and agency requirements.
- Coordinated multidisciplinary services for youth with behavioral, developmental, and emotional support needs.
- Achieved above-average permanency outcomes for youth in foster placements.
Foster Care Social Work Supervisor – Special Medical Program
CATHOLIC GUARDIAN SERVICES
01.2016 - 01.2017
- Directed program operations and clinical oversight for specialized medical foster care services.
- Supervised multidisciplinary teams responsible for case planning, service coordination, and compliance monitoring.
- Increased census and program utilization by 28% through enhanced service coordination and stakeholder engagement.
- Oversaw service planning for children with developmental, medical, and behavioral support needs.
- Maintained compliance with ACS, state, and agency requirements.
Administrative Supervisor – Foster Care
ST. DOMINIC'S HOME
01.2015
- Supervised case planners and support staff providing foster care services.
- Directed compliance monitoring and permanency planning activities.
- Reduced administrative caseloads by 50% through implementation of improved tracking systems and operational processes.
- Strengthened policy consistency and regulatory compliance across program operations.
Child Protective Specialist Supervisor I & II / Child Protective Specialist
NEW YORK CITY ADMINISTRATION FOR CHILDREN'S SERVICES (ACS)
01.2000 - 01.2014
- Led investigations involving allegations of child abuse and neglect within New York City's child welfare system.
- Supervised frontline staff, guided case decision-making, and ensured service quality.
- Maintained 100% compliance with investigative timelines, documentation standards, and regulatory requirements.
- Coordinated services for children and families presenting with developmental, behavioral, medical, and complex support needs.
Education
PhD - Integrative Social Work
Saybrook University
05-2027
Master of Public Administration (MPA) - undefined
CUNY Bernard M. Baruch College
Bachelor of Science - Elementary Education
SUNY New Paltz
Skills
- Microsoft Office Suite
- Google Workspace
- CARES
- Connections
- ADP
- Paycom
- Relias
- CurRent
- Deadline oriented
- Compliance monitoring
- Human resources
- Expense reporting
Certification
- Therapeutic Crisis Intervention (TCI) Trainer Certification
- PST-TOT Certification
- GPSSII / MAPP Leader Certification
- Certified Ayurvedic Nutritionist
- AADP Certified Holistic Health Practitioner
- Certified Holistic Health Coach
- TESOL Certification
SELECTED LEADERSHIP IMPACT
- Directed residential and community-based programs serving vulnerable populations with behavioral, emotional, developmental, and complex support needs.
- Launched and stabilized multiple start-up residential programs, developing operational infrastructure, staffing models, compliance systems, and service delivery frameworks.
- Led multidisciplinary teams across residential, clinical, case management, educational, and support service functions.
- Achieved 112% release rate while maintaining 90% utilization within a federally regulated residential program serving unaccompanied minors.
- Increased program census and service utilization by 28% through operational improvements and enhanced service coordination.
- Reduced administrative caseloads by 50% through implementation of permanency planning systems and performance tracking tools.
- Strengthened compliance monitoring processes, staff training completion rates, and incident management systems to reduce organizational risk.
- Successfully implemented complex regulatory frameworks including ACS, OCFS, ORR, contractual, and accreditation standards.
- Consistently advanced person-centered planning practices throughout residential, foster care, and community-based service environments.
LEADERSHIP SCOPE & REGULATORY EXPERTISE
- Extensive experience overseeing residential and community-based programs serving children, youth, families, and individuals with developmental, behavioral, emotional, and complex support needs. Demonstrated expertise interpreting and implementing regulatory frameworks across OCFS, ACS, ORR, contractual, and accreditation environments.
- Skilled at translating complex regulations into operational policies, staff training programs, quality assurance systems, performance improvement initiatives, and compliance monitoring practices that support safe, person-centered service delivery. Experienced partnering with executive leadership, government agencies, funding entities, and community stakeholders to achieve organizational goals and strengthen program outcomes.
PROFESSIONAL DEVELOPMENT
- Sanctuary Model Training
- Motivational Interviewing
- Harm Reduction
- Coaching Collaboration Training
- Mandated Reporter Training
- Trauma-Informed Care Practices
- Leadership Development & Staff Coaching
EXECUTIVE LEADERSHIP EXPERTISE
- Strategic Planning & Organizational Growth
- Residential Program Administration
- Community-Based Program Oversight
- Developmental Disabilities Service Experience
- Person-Centered Planning
- Clinical & Multidisciplinary Team Coordination
- Regulatory Compliance & Quality Assurance
- OCFS Regulatory Compliance
- Federal Regulatory Compliance (ORR)
- Program Development & Expansion
- Executive Leadership & Staff Development
- Budget Management & Fiscal Oversight
- Quality Improvement Initiatives
- Incident Management & Risk Mitigation
- Crisis Intervention & Emergency Response
- Community & Government Relations
- Policy Development & Implementation
- Staff Training & Compliance Monitoring
TRAINING & WORKSHOPS FACILITATED
- MAPP Training for Foster Parents
- Parenting Skills Training (PST)
- Staff Professional Development Workshops
- Compliance & Regulatory Training
- Trauma-Informed Care Training
- Crisis Prevention & Intervention Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Program Director
COMUNILIFE INC. – CASA EL FARO (Start-Up Program)
01.2024 - Current
Residential Program Director
GOOD SHEPHERD SERVICES – MARION HALL & EUPHRASIAN PROGRAMS
01.2022 - 01.2024
Program Director
TOGETHER FOR YOUTH – UNACCOMPANIED MINORS PROGRAM (Start-Up)
01.2021 - 01.2022
Social Work Supervisor – Therapeutic Family Foster Care
CHILDREN'S VILLAGE
01.2017 - 01.2021
Foster Care Social Work Supervisor – Special Medical Program
CATHOLIC GUARDIAN SERVICES
01.2016 - 01.2017
Administrative Supervisor – Foster Care
ST. DOMINIC'S HOME
01.2015
Child Protective Specialist Supervisor I & II / Child Protective Specialist
NEW YORK CITY ADMINISTRATION FOR CHILDREN'S SERVICES (ACS)
01.2000 - 01.2014
Master of Public Administration (MPA) - undefined
CUNY Bernard M. Baruch College
Bachelor of Science - Elementary Education
SUNY New Paltz
PhD - Integrative Social Work
Saybrook University