Connor Ryan Dunn

• Psychology-trained Program Director and Case Management Professional with experience designing, implementing, and overseeing trauma-informed programs for adolescents and young adults. Proven ability to lead case management systems, ensure ethical and compliant documentation, coordinate multidisciplinary services, and support individuals with complex emotional, behavioral, and psychosocial needs.
• Oversee daily operations to ensure smooth and efficient service
• Train and manage staff, fostering a team-oriented work environment
• Ensure compliance with company policies, food safety regulations, and customer service standards
• Handle scheduling, inventory management, and financial transactions
• Resolve customer complaints promptly to maintain satisfaction and repeat business
• Implement strategies to enhance productivity and improve overall performance
• CORE COMPETENCIES Program Leadership & Administration
• Case Management Oversight
• Trauma-Informed Care
• Biopsychosocial Assessment
• Crisis Intervention & Safety Planning
• Behavioral Health Support
• Youth & Young Adult Services
• Policy & Procedure Development • Documentation & Compliance
• Community Resource Coordination
• Staff Supervision & Training
• Advocacy for Serious Mental Illness

• Managed and trained employees, ensuring adherence to safety protocols and operational procedures
• Conducted regular meetings to improve efficiency and maintain high-quality production standards
• Developed leadership and mentoring skills applicable to youth ministry and counseling

• Provided pastoral care and counseling to individuals and families, supporting emotional, spiritual, and mental well-being
• Led weekly worship services, delivered sermons, and facilitated Bible study sessions for a diverse congregation
• Organized community outreach programs, volunteer initiatives, and charitable events to support those in need
• Worked with children, adolescents, and adults to develop faith-based educational and mentorship programs
• Provided guidance and support for individuals facing crisis situations, grief, and life challenges
• Conducted assessments to identify individual and community needs, connecting clients with appropriate resources
• Advocated for individuals facing barriers such as homelessness, unemployment, and mental illness
• Developed and implemented youth and family ministry programs to strengthen church involvement

• Assessed client needs and developed individualized service plans to address barriers.
• Coordinated services with community resources to enhance client support and engagement.
• Monitored client progress and adjusted care plans to ensure alignment with goals.
• Facilitated communication between clients, families, and service providers to improve outcomes.
• Managed full caseloads using trauma-informed, strengths-based case management.
• Conducted comprehensive intakes and biopsychosocial assessments.

Developed individualized service plans with measurable, goal-oriented outcomes.

• Provided crisis intervention, safety planning, and de-escalation support.

• Maintained accurate, confidential, and timely case documentation.

• Delivered life-skills coaching, including emotional regulation, budgeting, and communication.

• Advocated for clients facing trauma-related and mental health barriers.