Lorena Guillen
Sun Valley,USA
Summary
Rigorous, task-driven professional with substantial experience in customer service, office management, financial management & data entry. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organization levels.
Overview
25
25
years of professional experience
Work History
Program Director
Zschool
Ft Lauderdale, Florida
02.2022 - Current
- Define the roles and responsibilities of the advisory board members to best suit the company's needs
- The structure of the board is crucial to its effectiveness
- Spoke with12 potential board members daily interviewing them as potential candidates
GM, Property Manager
Siegel Group
Reno, Nevada
08.2024 - 11.2024
- Led teams by example to deliver exceptional standard of work
- Mentored employees, providing guidance on career development and personal growth
- Oversaw daily operations of business, ensuring efficiency and productivity
- Fostered positive relationships with clients, vendors, and staff members
- Coordinated efforts of various departments to ensure smooth operations
- Handled conflict resolution among team members, promoting healthy work environment
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Established clear expectations and objectives for team members and helped each achieve goals
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
- Boosted sales through successful advertising campaigns
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Conducted periodic performance reviews to assess employee performance
- Supervised administrative activities directly related to making products or providing services
- Received & applied residents rental payments
- Reviewed agreement at each payment weekly, bi-weekly & monthly
- Flex stay options
- Inspected units routinely
- Addressed maintenance & house keeping issues immediately
- Addressed property needs in timely fashion so as to maintain property appearance & integrity
- Conducted preventative maintenance on schedule for improved property function as well as lower costs where as otherwise emergencies would have arose
Customer Service Advisor
RV Country
01.2022 - 07.2022
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
- Assisted customers in navigating company website or application during support interactions
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available
Tax Processor1
Intuit/Ashton Carter
03.2020 - 12.2021
Lead Manager
Alta Vista Mental Health
03.2018 - 12.2020
Property Manager
AAPI, K L & J PROPERTY MANAGEMENT/ KROMER INVESTM
Reno, Nevada
01.2000 - 06.2015
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- All aspects of property management that maximized the best potential for the property & my owners!
Operations Manager
Hampton Inn and Suites
Education
High School -
San Marcos High School
San Marcos, California11.2024
Skills
- Critical thinking
- Customer service
- Management
- Accounting
- Scheduling
- Supervisory skills
- Team building
- Communication
- Problem solving
- Core Programs
- Microsoft Programs
- Salesforce
- QuickBooks
- Marketing
- Strong communication
- Knowledge of Relevant Landlord-Tenant Laws
- Financial Management
- Vendor Management
- Negotiation Skills
- Adaptability and Problem Solving
- Time Management
- Networking
- Conflict Resolution
- Teamwork and Collaboration
- Attention to Detail
- Sales
Languages
English is my primary language secondary being Spanish, Intermediate level. Includes reading, writing & speaking.
References
Available upon request.
LEADERSHIP EXPERIENCE
- Chair Facilitator, Judge Breens Drug Court Alumni, Brought others to the awareness of addiction and success of sobriety through communication.
- Northern Regional Director,24/7 TLC, Led others wanting to better their life by guiding them to gain the necessary tools for success.
COREPROGRAMS
- Microsoft Programs
- Salesforce
- QuickBooks
- Accounting
PERSONAL INFORMATION
Title: Customer Service Advisor
Timeline
GM, Property Manager
Siegel Group
08.2024 - 11.2024
Program Director
Zschool
02.2022 - Current
Customer Service Advisor
RV Country
01.2022 - 07.2022
Tax Processor1
Intuit/Ashton Carter
03.2020 - 12.2021
Lead Manager
Alta Vista Mental Health
03.2018 - 12.2020
Property Manager
AAPI, K L & J PROPERTY MANAGEMENT/ KROMER INVESTM
01.2000 - 06.2015
Operations Manager
Hampton Inn and Suites
High School -
San Marcos High School