Summary
Overview
Work History
Skills
Timeline
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Janet Nunez

Summary

Dynamic professional with a proven track record excelling in customer focus and conflict resolution. Adept at coaching and mentoring teams, I implemented process improvements that enhanced operational efficiency. Recognized for building strong relationships and driving customer satisfaction, I consistently exceeded performance metrics in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Team Lead Channel Specialist ISR

Microchip Technology Inc.
04.2020 - 03.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Channel Specialist

Microchip Technology Inc.
04.2017 - 04.2020
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Assisted in developing strategic plans with Channel partners to increase engagement at their end customers.
  • Increased efficiency by automating routine tasks with software solutions.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews to maintain registrations for channel partners.


Inside Sales and Marketing Representative

Avnet
06.2009 - 01.2017
  • Assisted in the development of custom proposals, tailoring each one according to individual client needs and expectations.
  • Trained new team members on company products, services, and best practices for inside sales success.
  • Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
  • Established rapport with potential clients through proactive outreach via phone calls, emails, and social media platforms.
  • Grew and maintained multi million dollar account base.
  • Domestic and International account development
  • implemented value add programs such as supply chain, logistics, and custom integration.

Inside Program Manager

Arrow Electronics
01.2008 - 05.2009
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Worked with Phoenix based integration facility in managing and ship8ing of customer specific products.
  • Worked with international integration facility to launch major engagements for NPI and sustaining products.
  • Assisted in the transition of accounts to centralized customer service center.

Senior SMR

Arrow Electronics
04.2005 - 12.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed sales strategies to regain and increase penetration in account base.

Sales and Marketing Representative

Arrow Electronics
11.2000 - 03.2005
  • Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
  • Part of team developed to support marjor accounts
  • Key representative for customer's 24 NPI launches
  • Supported supply chain and product lifecycle management specific to engagement.

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Relationship Building

Timeline

Team Lead Channel Specialist ISR

Microchip Technology Inc.
04.2020 - 03.2025

Channel Specialist

Microchip Technology Inc.
04.2017 - 04.2020

Inside Sales and Marketing Representative

Avnet
06.2009 - 01.2017

Inside Program Manager

Arrow Electronics
01.2008 - 05.2009

Senior SMR

Arrow Electronics
04.2005 - 12.2007

Sales and Marketing Representative

Arrow Electronics
11.2000 - 03.2005

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Janet Nunez