Janet Otto
Washington,DC
Summary
Dynamic hospitality professional skilled in team leadership and operational optimization. Proven track record in mentoring employees, improving performance metrics, and driving seamless onboarding experiences to elevate customer satisfaction and team effectiveness.
Overview
8
8
years of professional experience
Work History
Team Lead - Onboarding
Evolve
Denver, USA
01.2020 - Current
- Led two management teams of 22 onboarding consultants to deliver seamless onboarding for new property owners.
- Facilitated hiring and training of seven new classes, enhancing onboarding understanding and strengthening owner partnerships.
- Mentored employees, improving performance and streamlining processes while identifying growth opportunities.
- Implemented process for sold property transactions and self-service program sign-ups, increasing operational efficiency.
Director of Operations & Yoga Instructor
Riffs Yoga Studios
San Diego, USA
01.2018 - 01.2020
- Led transition of customer base and teaching staff to online platform during COVID-19 closure, employing adaptive communication strategies.
- Oversaw daily operations to optimize processes and improve client experience.
- Developed job descriptions and streamlined payroll processes for remote and in-office teams.
Education
Bachelor’s Degree -
University of Missouri
Columbia, Missouri01-2012
Skills
- Client relationship management
- Dispute resolution
- Innovative problem solving
- Effective time management
- Leadership coaching
- Onboarding strategy
- Process improvement
- Strategic planning
Technology Skills
- Salesloft
- Salesforce
- Google Suite
- Mindbody
- Paycor
- Workday
Accomplishments
Quarterly Excellence Winner, Q4 2022
Timeline
Team Lead - Onboarding
Evolve
01.2020 - Current
Director of Operations & Yoga Instructor
Riffs Yoga Studios
01.2018 - 01.2020
Bachelor’s Degree -
University of Missouri