Janet Oyola
Tampa,FL
Summary
Knowledgeable Supervisor with strong track record of leading teams efficiently and maintaining high operational standards. Successfully managed shift operations, ensuring seamless workflow and adherence to company policies. Demonstrated excellent leadership and problem-solving skills, fostering collaborative team environment
Overview
8
8
years of professional experience
Work History
Customer Service Representative
RemX Specialty Staffing
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Security Supervisor/ Flex Officer
Securitas Security Services USA
06.2023 - Current
- Greeted guests upon arrival in a professional manner while maintaining high standards of customer service.
- Checked ID cards at entrances, exits to verify validity before granting permission to enter, exit facility.
- Managed CCTV, access control, security lighting, gate systems and incident management systems.
- Investigated reports of suspicious behavior or criminal activity on site and notified appropriate authorities when necessary.
- Inspected vehicles entering and leaving the premises to ensure only authorized personnel were allowed entry.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
Shift Lead Supervisor
Allied Universal Security Services
12.2020 - 06.2021
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Performed disciplinary actions when necessary, following company guidelines.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
- Received and dispatched calls for emergency services.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Bilingual SDS – MX Customer Service Associate
Amazon
11.2016 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts: Criminal Justice -
Penn State University
05.2019
Associate of Arts: Criminal Justice -
Lehigh Carbon Community College
05.2016
High School Diploma -
Timber Creek High School
05.2009
Skills
- Microsoft Office (PowerPoint, Outlook, Word, Excel)
- Client communication
- Customer service focus
- Complaint resolution
- Workplace Safety
- Decision-making capabilities
- Problem-solving abilities
- CCTV Monitoring
- Staff Management
- Safety and security procedures
- Team Leadership
- Security team management
- Daily incident reporting
- Patrol operations
- Security personnel training
- CCTV experience
- Security management
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
RemX Specialty Staffing
06.2024 - Current
Security Supervisor/ Flex Officer
Securitas Security Services USA
06.2023 - Current
Shift Lead Supervisor
Allied Universal Security Services
12.2020 - 06.2021
Bilingual SDS – MX Customer Service Associate
Amazon
11.2016 - 02.2020
Associate of Arts: Criminal Justice -
Lehigh Carbon Community College
High School Diploma -
Timber Creek High School
Bachelor of Arts: Criminal Justice -
Penn State University
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