JANET PANOPIO
Summary
Detail-oriented Healthcare Administrative Professional specializing in managing scheduling, documentation, and patient communication for time-sensitive projects. Proven ability to maintain compliance and accuracy while coordinating across clinical and administrative teams in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Installation Coordinator
Perfect Star Heating, Cooling & Electrical
Antioch, USA
06.2025 - Current
- Coordinated scheduling, documentation, and customer communication for time-sensitive service projects, ensuring timely completion
- Maintain accurate records, permits, and compliance documents with attention to detail
- Explained timelines, next steps, and resolved client concerns, enhancing customer satisfaction
- Enter and maintain records within ServiceTitan and internal systems
- Collaborated with multiple departments to streamline workflow and maintain documentation accuracy
Behavior Interventionist (BI - Non-RBT)
Verbal Behavior Associates
Walnut Creek, USA
02.2024 - 07.2024
- Delivered personalized support to pediatric clients, enhancing therapeutic engagement
- Facilitated development of communication, self-help, and social skills in clients, promoting independence
- Collected behavioral data and documented clinical notes accurately
- Coordinated with clinical supervisors and families to align interventions with client goals
Pharmacy Technician (Extern) / Pharmacy Clerk
Central RX Pharmacy / CarePack
Brentwood / Antioch, USA
02.2024 - 07.2024
- Supported pharmacists in prescription filling by accurately counting, labeling, and preparing medications
- Performed accurate data entry of patient profiles and prescription information
- Delivered customer service and education to patients on prescription usage and pickup processes
- Oversaw inventory control and contributed to medication compounding processes
- Maintained confidentiality and compliance with pharmacy regulations
Customer Experience Professional
Sunrun Solar Installation Services
Concord, USA
04.2022 - 11.2023
- Acted as primary liaison for customers throughout multi-step service processes, ensuring clarity and support.
- Coordinated internally to resolve issues and ensure customer satisfaction
- Scheduled appointments, provided status updates, and addressed client concerns
- Maintained detailed case documentation and timelines
Education
Certificate - Pharmacy Technician
Carrington College
Pleasant Hill, CA01-2025
Skills
- Scheduling & Coordination
- Data Entry & Documentation Accuracy
- Microsoft Word & Office Suite
- Patient Communication & Customer Service
- HIPAA Awareness
- Inventory management
- Medical & Administrative Support
- Prescription Filling & Compounding
Timeline
Installation Coordinator
Perfect Star Heating, Cooling & Electrical
06.2025 - Current
Behavior Interventionist (BI - Non-RBT)
Verbal Behavior Associates
02.2024 - 07.2024
Pharmacy Technician (Extern) / Pharmacy Clerk
Central RX Pharmacy / CarePack
02.2024 - 07.2024
Customer Experience Professional
Sunrun Solar Installation Services
04.2022 - 11.2023
Certificate - Pharmacy Technician
Carrington College