Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Janet Pearson

Phoenix,AZ

Summary

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

17
17
years of professional experience

Work History

Account Manager

Vitalant
05.2017 - 08.2025
  • Assisted in managing client accounts and addressing customer inquiries.
  • Supported account reviews to identify client needs and service improvements.
  • Collaborated with team members to streamline communication processes.
  • Learned industry tools for tracking account performance and client interactions.
  • Developed and executed donor recruitment strategies to increase participation rates.
  • Cultivated relationships with community organizations to enhance outreach efforts.
  • Trained and mentored new team members on effective recruitment techniques.
  • Analyzed donor data to identify trends and improve engagement strategies.
  • Coordinated events and campaigns that raised awareness about donation opportunities.
  • Collaborated with marketing teams to create compelling promotional materials for donor drives.
  • Implemented feedback mechanisms to refine donor communication processes.

Personal Caregiver

Pam Weidman
12.2014 - 01.2017
  • Provided companionship and emotional support to enhance overall well-being.
  • Coordinated transportation for clients to medical appointments and social events.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained grass, garden, trees and shrubs.

Donor Recruiter

United Blood Services
05.2008 - 12.2014
  • Cultivated relationships with potential donors through targeted outreach and engagement strategies.
  • Developed and implemented donor recruitment campaigns to increase participation rates.
  • Collaborated with cross-functional teams to enhance donor communication and retention efforts.
  • Analyzed donor data to identify trends, improving recruitment strategies accordingly.
  • Resolved customer inquiries efficiently through active listening and effective communication.
  • Mentored junior representatives, fostering a supportive learning environment for skill development.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

General

Northern Arizona University
Flagstaff, AZ

General

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship building
  • Lead prospecting
  • Customer-oriented
  • Territory management
  • Account development

Timeline

Account Manager

Vitalant
05.2017 - 08.2025

Personal Caregiver

Pam Weidman
12.2014 - 01.2017

Donor Recruiter

United Blood Services
05.2008 - 12.2014

General

Northern Arizona University

General

Maricopa Community Colleges, Phoenix College

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Janet Pearson